This has been one of my favorite bookstores for a ...

This has been one of my favorite bookstores for a long time - I've spent countless hours here browsing for novels and course textbooks. The staff has always been courteous and helpful. However, my last experience disappointed me a little and I hope this review can help the Paragraphe team improve their customer service. A couple of hours prior to coming to Paragraphe, I wanted to assure that the textbook I was looking for was available in store. I called the store and they assured me that not only did they have a copy of the book I was looking for, but that they would reserve it for me...only to show up to the store a couple of hours later, and the book that was reserved for me was not at all what I was looking for (I was looking for Quebec's Code of Civil Procedure and the store had instead reserved a copy of the Civil Code of Quebec). While I understand that this mixup could've happened to anyone, what particularly upset me was the fact that the person who attended to me had not even apologized for his mistake. I was courteous, I made sure to call the store a couple of hours earlier to prevent unnecessary ambulation in the store to respect public health guidelines and I told him I had come from an hour away, as no other bookstore had this book. To try and brush off his mistake, the person offered to look for the actual book in the store's inventory (the store didn't have any online - I figured that by going in person, they had some physical copies). But he never actually apologized for his error. I hope that this wonderful Montreal institution continues to value the importance of customer service in the long run!