Dean Wennemar

Review of Freeway Trailer Sales Inc

I usually do not post comments, unless the experie...

I usually do not post comments, unless the experience was super great, or super poor.
I purchased a trailer there, after waiting and looking in the parking lot for over a half hour without a salesman to assist me. I finally went inside, where I was finally greeted. A gentleman asked if he could help me and I said "sure, do you have a salesman available" he then yelled towards the workstation in the back and it appeared I was disturbing his internet browsing or whatever, he just seemed bothered. I asked him what his best price was on the trailer I was interested in, and after complaining about his competition (Home Depot, Lowes ect) and how them make their trailers so cheap, and that they only make 7 percent profit, and they also need to pay the stupid government their part too, and how the competition can beat their prices, he FINALLY gave me a price.
It was towards the end of the day for them(closing up, while I was being trained by a bruly, non-smiling partsman/mechanic, again he also seemed bothered by my presence) and also while being trained, the first "gentleman" who greeted me was standing by the gate with chain and padlock in hand waiting for me to leave.
I also made an error with the check I had written, and overpaid them. This was not discovered until I balanced my checking account a few days after the sale. I called and asked them about it, and they said they knew about it and was unable to give me a refund, but they will add it to my licensing fee, then return the difference when I receive my plates. REMEMBER, I had to call them and ask about it, wouldn't it seem "professionally correct" that once they discovered the error the would call me and advise me of the discrepancy?? Instead the book keeper told me that she had mailed a letter to me explaining the error.
PHEW.....In short, If I had to do it all over again, I would go somewhere else and purchase a trailer. I could not find anything favorable in any of their departments that I had to deal with. Im surprised they are still in business. There was absolutely NOTHING positive with my experience with Freeway Trailer Sales.