Gerry Daley Review of Edward McKay Used Books & More
I will say at the start that I have had good previ...
I will say at the start that I have had good previous experiences in this store, but today's experience was so bad that I will never visit this store again. I brought in well over a thousand dollars worth of blu-rays, some expensive cookbooks, and some sheet music collections. Many of the blu-rays were still in their original wrapping, unopened, including the complete collection of "Game of Thrones." I was asked if I would prefer cash or store credit. Since I am moving, I asked for cash. Nothing further was said. Three hours later, I finally saw my name on their board, and was told I would be offered 61 dollars in cash and a store credit for $341. I explained that I did not want a store credit, had made it clear upfront, and was not told it would not be possible. The explanation I was given was that they could not offer any cash for blu-rays at the time. I was in the store for three hours, and the employees saw me regularly when I came up to see if my name was on the board. No one said anything to me about having switched the terms I had agreed to. I took the cash and a store credit I did not want and left out of sheer frustration. Essentially I was lied to and then robbed. I will never patronize this business again.
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