To start off, it's a beautiful space and place, ve...

To start off, it's a beautiful space and place, very well taken care off - the gardens, the golf course, all the blooming flowers around - just gorgeous! Tennis courst with most beautiful views. The pools are basic but hit the spot coming from very low winter temperatures. The rooms were very spacious and clean, loved the little "backyard" we had with a couple chairs. Why "3 stars"? 1. Splashtopia area was closed off for 3 days out of our week there. Sorry, but that's just disappointing for the kids to walk by the slides and the lazy river behind the fence and locked. Once opened, it was super fun even for adults but every day there were different rules. Somehow on day 2 the kids weren't allowed to float without the floatie....having spent ALL preivous day floating freely without one and 4 life guards not saying a word. Again, kinda disappointing for the kids. Kids aside, I understand the hotel pricing for snacks and food and expect them to be higher than usual...but some items were just way out of "reasonable" range - $7USD bag of chips ....really? Even the person at the till was nodding in my favour when I said "no, thanks". $10 to-go yoghurt parfait??!! Beer by the pool is $5.50(yay!) but kids ice cream(and I am talking orange creamsicle) was $7!!!! No wonder during the whole week I saw only one kid with an ice cream - poor dad had an obvious instant regret on his face. Had it not been partial work-related trip I am not sure we'd ever pick this place for a family vacation.