My mom and I have been having this bank for many y...

My mom and I have been having this bank for many years, well as for myself, I started having this bank account since 2016 and my mom have been having this bank account for 29 years and in the past my mom never had any problems and so did I until now I do have problems, the employees like Marisol sometimes doesn't want to reburst money back into my account, Veronica who is supposedly the "manager" has a lousy lazy attitude that doesn't want to work to reburst the money back into my account, she tells me to call PayPal to reburst the money, knowing that PayPal is NOT a bank nor a credit union, it's a company for sellers with eBay company or their own online stores and buyers to use it if their debit card is NOT accepted in other online store websites okay?? During the phone call with this lady, her voice says it all, her voice sounds she doesn't want to work nor help me in this situation, I already got a new debit card but they don't want to reburst the money knowing that I didn't even made the purchase of $185.57 to PayPal!! DFC fraud system is very very low!!! I have no idea what the heck is going on with this credit union, it's like the employees and their manager doesn't want to give money back, like it hurts them, and if it's their own money NOT the clients... Well this sucks bad and to be very honest I heard that Chase and Navy Federal Credit Union Banks are very loyal, honest, helpful and kind friendly with their cilents and there is a NO we can't help you excuses!!
So we are thinking about moving to a new bank if you guys don't reburst the many back into my account.
Kind Regards
Alina