Lcat RN

Review of Rockvam Boat Yards, Inc.

Well I ve rented 3 times now and I don t plan to r...

Well I ve rented 3 times now and I don t plan to rent again. I m done with this place. I don t know it s midwestern culture being from Florida and being used to southern hospitality.... however I do not feel respected here. At the other boat clubs I ve been to (also a boat owner) with friends, the deck boys come out and bring your wheelbarrow to you. They load the boat and this is part of what you pay for. All they do here is dock your boat. I used to always tip them well only they didn t help and I ended up taking a spill and getting a huge bruise while maneuvering the wheelbarrow on the path that is too narrow for it. I was bleeding and I had to ask for a ******* towel. Really? I won t be back. I pay to rent so that I don t have to hurt myself (have done it on the hitch before and you know how that is the worst!) you don t do it a second time. Anyway, they aren t very friendly. The inside staff are nice, but overall I didn t feel that the service was exceptional. They need to hire real staff and not just kids to work there. Real customer service would be more than appreciated. Will be going elsewhere. And we are weekday renters who pay the most $ per ride..... I m done with you people. Will be trying other rental outlets in the area. Good riddance.