I ordered a TV through the scrap program - a produ...

I ordered a TV through the scrap program - a product that appears available with delivery in 5 days. they called in an hour to say that they don't actually have such a thing in stock!
only now I notice that there are many who have suffered the same ... and I paid for the product online and now I am waiting for the money back. a complaint to the authorities I don't think would hurt them sincerely. maybe quit his job.