Ashley Briggance

Review of Empire Today, LLC

I had a terrible experience with this company. I w...

I had a terrible experience with this company. I would not recommend Empire Carpet to anyone, for any reason, ever. They dropped the ball every step of the way. I had to reschedule my carpet installation 5 times, literally. Each time it was because of a new error on their part ...first they had incorrect room measurements (measurements that were taken by them!), then they rescheduled for the wrong day, then they did a NO CALL NO SHOW, after I'd been waiting for them all day. Empire Carpet wasted soooo much of my time and showed very little regard or consideration. It's a poorly run company and there is no continuity between the sales rep, customer service and the installers - every person gives completely different (and often inaccurate) information.

Awful company, I do not recommend. I seriously have no idea how they are still in business. I would give zero stars if I could.