Noel Lair

Review of AZ Air Conditioning & Heating ...

When we started this journey to install an air con...

When we started this journey to install an air conditioner into our home, quite overwhelming to say the least. We shopped around and found one that we were happy with. From day 1 we where happy with the Install crew, very knowledgeable, courteous and just a great group of guys. After install we had a few minor issues that had to be dealt with, no big deal. 2 weeks in we had a motherboard go out on ac and one of the techs came out to fix and the problem. We assumed he would be like each of the people we dealt with, sadly that was not the case. I was treated rudely and talked down to. When this tech could not fix it said he would have to order new motherboard and have it installed when it came in. At this point I called AG and I asked for a new tech and they came through for us! Joseph showed up today and blew me away! Very patient with me, answered any and all questions I had in detail. We have a very old beagle who thinks he is still puppy and likes to fight with the neighbors dogs through the fence. Joseph who was concerned about dog came and informed us so that we may protect our fur baby. With my husband working nights and sleeping through the day Joseph made sure to ask us if it was going to interfere with his sleeping I d be fixed it then. That is the kind of service that will make me come back if I have other needs or recommend to family. I can t say enough about Him but will definitely request if I need further assistance. Thank you so much Joseph!!