Maarten de Jong

Review of Sheraton Phoenix Downtown

This is a typical conference hotel right next to t...

This is a typical conference hotel right next to the Phoenix Convention Center, and they know very well that people will come and stay here, regardless of how much they charge or the quality of the service they provide.

The mattress was not very comfortable (very saggy) and the bed linen was damaged, with the ends tearing off (see pictures). The pillows are very thin and the 4 that are provided are all the same type, which does not allow guests to pick their favorite. Other than that, the room was OK and spacious, and was equipped with a desk, a comfortable chair, an iron and some other amenities. The bathroom was fine as well.

If you want your bed made, bathroom cleaned and towels replaced every day, make this very clear to the check in personnel! They try to get away not doing this, to "protect the environment", although the real reason is of course because they're eager to save cost and make bigger profits.

Other than that, the hotel is located in a good location with plenty of bars and restaurants around, as well as public transportation. Views are good from the hotel top floors.

All in all, an OK hotel but not worth the high rates during conferences.