CWA technician Trevor arrived on time and with the...

CWA technician Trevor arrived on time and with the parts he needed to repair our 15 mo old system. He was very courteous (even introduced himself to my wife who was nearby) and went about his work. He went over everything he did with me afterward (which I would have insisted upon, but he did not need that) and all seems good. He cleaned up well and we would invite him into the home again. (the technician that was here the week before not so much, as he started a sales pitch about an expensive add-on without any introduction, while it was discounted 'if I had it installed that day' it was too expensive and perhaps unnecessary, asking technicians to be sales people is not a good business model, IN MY HUMBLE OPINION. That did not happen today and we are glad.