Jerry Garner

Review of First Floors - Carpet One

Poor quality installation....

Poor quality installation....
I am not able to provide my full review due to character limit restrictions. Below is an abbreviated summary of my unpleasant experience with First Floors Carpet One located at LBJ and Plano Road.

Pros:
+Nice experience with the sales rep
+Nice selection of flooring options
+Pricing was competitive
+Installation crew was prompt and friendly

Cons:
-Poor scheduling (the crew should have allotted another day and taken more time to do it right)
-Poor quality installation (gaps between planks now filled with putty, room dividers, large amounts of glue squishing out onto tile and carpet)
-Zero quality control. This is something that I feel is the biggest failure by the management at First Floors. Landon, the VP, was very careful to make sure measurements taken for the bid were exact and even had a conversation with me about selecting the correct flooring product beforehand. However, once the bid was accepted, no one else seemed to be concerned. The crew was given free rein to install however they deem necessary.
-No communication. The crew did not know what the job required prior to showing up and asked me "what are we doing?" upon arrival. This does not inspire confidence and the crew should know what a job requires prior to showing up.
-Seemingly dishonest business practices I paid for an extra box of flooring and it was never left with me. Where is my extra box of flooring that I paid for? I have heard nothing.

Summary:
It would be unfair for me to say that First Floors is a company that I don t recommend for anything. That simply wouldn t be true. I would, however, only recommend First Floors for smaller/simpler jobs where the likelihood for errors is reduced. Hopefully this review will help the management of First Floors make some needed improvements to the installation process such as coordination with scheduling, quality control, communication, and customer service.

A few photos are attached pertaining to poor installation quality. In all, more than 50 mistakes were identified and flagged for the crew to fix, which had to be filled with wood putty along with glue clean up with mineral spirits. Attached photos are not an exhaustive list of mistakes.

I paid for all services as requested without delay. This floor has a limited warranty and I am obligated to abide by these terms to prevent the warranty from being voided. This prevents me from hiring another crew to come in to correct any remaining mistakes.