Cold JTOH & More

Review of Town fair tire

Hey Tom Merola, I called 12/16/20 and spoke to you...

Hey Tom Merola, I called 12/16/20 and spoke to your customer service rep Donna Holland about my interior drivers side door handle being broken by one of your employees in Fairfield on 12/15/20. She put me on hold, hung up on me, and when I repeatedly called back, also trying different extensions I was either hung up on again or sent to voicemail. I will continue to comment on every single review from here on out until this matter is resolved. Bad business!

ORIGINAL REVIEW LEFT: I just arrived home from picking up my 2010 Ford Expedition EL from your Fairfield location. I had 4 new tires (20") and a 4 wheel alignment done. I have a few very serious issues with my service today. First being, when I went to exit my vehicle at home, MY INDOOR DOOR HANDLE IS BROKEN. It won't open the door! I've never had a problem with this ever, and it wasn't broken until I brought it to your store for tires today. Second: I made my appointment on December 5th, for 1PM today. I've been a Town Fair Tire customer since 1999, coming to you for every single vehicle I've owned for tires, and aftermarket rims on some vehicles. I've NEVER been asked to leave my vehicle all day so that they could do the work needed on it. Reluctantly, I agreed to it, since there's a major snow storm coming in a day. I was told to come at 6:00 to pick up my vehicle. I arrived at 5:50 and they said they were just finishing up the alignment and that it would take 20-25 minutes at most. Fast forward to 6:15, the manager comes outside (I was waiting in other car w/ wife and kids) to inform me it just went on the rack for alignment. Fast forward to 6:35, 40ish and my vehicle is finally ready. The reason given was that you double book appointments, so what's the point of making an appointment a week and a half in advance? My primary and only concern at this point is how you're going to remedy my broken door handle. Please view your cameras in the bays,/store, etc. and you will clearly see that the door worked when it arrived. I'm just thoroughly aggravated with Town Fair Tire. Please get back to me at my phone number or email on file. I will be calling your headquarters as well to resolve this issue. UPDATE: CALLED AT 9:28 AM THE FOLLOWING MORNING (DECEMBER 16th) AND SPOKE WITH DONNA IN CUSTOMER SERVICE. PUT ON HOLD AND HUNG UP ON. KEEP CALLING BACK AND EITHER GET HUNG UP ON OR FORWARDED TO VOICEMAIL, SUDDENLY CAN T GET A LIVE PERSON. WILL BE CONTACTING BBB TO ATTEMPT TO RESOLVE SINCE TOWN FAIR TIRE WILL NOT ANSWER.