Chai K

Review of UCLA Olive View Medical Center...

I am here visiting a patient on the 5th Floor ( Ju...

I am here visiting a patient on the 5th Floor ( Jul14 - 230pm) from all the aweful bad reviews-- I am not convinced from the haters and complainers. The security to the information desk to the nursing station , they're all amazingly friendly. And this particular gentleman, Arthur ( I believe he is one of the cleaning staffs/houseman) who actually dropped what he is doing and offered Assistance. He went above and beyond!!. He looked around until he found the nurse who was taking care of the patient i was looking for. He deserves to be recognized of how little gesture could make someone's day seems so alright. And to the nurse, " Mimi"( I think that's her name, a very nice young Filipino nurse)... Thank you for your gentle smile and courteous attitude . You don't get that alot nowadays. Management should take time to recognize all your hardworking staffs and still manage to smile. I know how challenging of all the work loads you guys have to deal with eveyday and every hour of your shift . Hospitals are not the happiest place on earth-- but to have someone working for your organization with these kind of great attitude?!!! -- --- They create warming experience. See, I am a KAISER PERMANENTE member for more than 14yrs now and I have been admitted in Kaiser for more than 11weeks -- _ Its very similar service I got and the interaction was surely the same. Olive View deserves to get more stars - They went above PAR.
I am a true believer that you should have a little "empathy" to get what you deserve. So, for the negative reviewers _reality check: " Where you nice to these people?"..... coz, I bet, you guys got what you deserved. I am not a nurse or a Doctor _ But Hey, treat them with kindness, you will get kindness. You treat them with disrespect_ Thats what you get! AND PLEASE STOP expecting red carpet treatment. This ain't Four Seasons or Ritz!!