Samantha Greer

Review of Imagination Station

Absolutely amazing and fun, but the staff sucks an...

Absolutely amazing and fun, but the staff sucks and ignores you. We were there yesterday and had workers ignore us/flat out not acknowledge us several times.

We were trying to buy something in the gift shop and were there for probably 10 minutes without anyone even in the shop. When she finally appeared she rung up my things and told me my total. No other exchange of words.

The same thing happened in the cafeteria. Two people were working on the fountain drink machine, the lady said she'd be with us in a moment. Another two walked out from the back room/kitchen area, looked at us, and kept walking. Finally someone came to the counter (not the fountain drink lady) and we paid for our food, but there was no apology for the wait or a "hello how are you?" We were going to order a pizza but were tired of waiting, so we took a few crusty pieces from under the heater.

Another encounter in the kids space grocery store, a worker came in to fix the scanner on the check out lane. My 3 year old walked up to him to see what he was doing and he didn't even acknowledge her. Didn't even look at her. She asked me what he was doing and he still acted as if she didn't even exist.

It's a very fun place for kids of all ages, but the staff needs some work. They need to acknowledge the people around them. It's not that hard to say hello or I'll be with you soon.