Boris Issavi

Review of Blacklane GmbH

Polite but incompetent. Huge mixup with the car I ...

Polite but incompetent. Huge mixup with the car I booked for my daughter s trip. Two cars showed up at the airport in spite numerous texts and calls that we only needed one car. We were charged for both cars. Customer service was more interested in proving that the whole thing was my fault than to rectify the issue. Would not refund the charge, instead offered $30 goodwill voucher.
Will tell all my business associates to use other companies. I am planning on doing the same!