Horrible service! Good luck! You will need it. Jus...

Horrible service! Good luck! You will need it. Just contact CFPB Consumer Financial Protection Bureau!!! Document every call and document sent. U need to hold the companies hand to ensure claim is processed or it will sit and die! Their business moto is to pretend no calls from Hyundai lender, allow docs received to sit until u force them to process, don t answer phones during business hours including receptionist and business is to collect your $$$ but avoid payments on claims. It s very extreme. Make sure when u send documents u call them. Then call again the next day for an update or the doc will sit for 1-3 weeks without processing. Can take almost six months to get payment. After that it s a paid charge off reported to your credit even if you continue making payments to the lender. Confirm it s 6 months that reports charge off, it could be earlier.