Not very professional. Listed service not done.

Not very professional. Listed service not done.
#1 Arrived 5 minutes early for oil change appointment.
There are no signs nor anyone to tell you where to go.
I parked in front of the service area. As soon as I came in I was asked to move my car or it would get "hit" even though it was parked. Thrn please have either signs or personnel to take care of customers. The service rep was Ramon. Not polite. Even though I indicated when I made the online appointment I would wait for the car, Ramon said it would take 3 hrs. I agreed as I had no choice. I had mi laptop with me.

Waiting area is unwelcoming. No coffee, no water.

WITHOUT EXPLANATION, my car was ready in 1 hr. Instead of 3.

While I waited with another customer, it was annoying to have to hear Ramon and the other rep talking about women and people they did not like as we could clearly hear them all the way to the waiting area. Very inappropriate in both English and Spanish.
Last but not least, my car was due for tire rotation. When I asked Ramon if this was done, he assured me it was done. He pointed to my service receipt.
Whrn I got home I checked my tires and the tire rotation WAS NOT DONE. My car only had 8K miles, so I could tell very easily.

Terrible!