Jennifer Knights

Review of Counseling Center of Nashua

The staff once you get into the office are nice, p...

The staff once you get into the office are nice, professional and caring. The problem I had was with getting INTO the office. I had to schedule an appointment to have someone call me to MAKE an appointment!!! I have never once called and spoke to someone on the first try, I always left a message.
First I called to schedule, left a message, then was told I needed fill out a form online. This form was extensive and I also had to go online and schedule a time for someone to call me and schedule an intake appointment (really NOT kidding). After that person called and took more info, I got an appointment to see a provider but then had to fill out more info on another online form. Once at the appointment, I had more forms to fill out in the waiting room. It was honestly the most convoluted and difficult approach. Trying to cancel an appointment is just as bad. It is impossible to call the main number and speak to an actual person, you leave messages and someone will call you back at some point, hopefully you are available to pick up the call otherwise you have started a massive game of phone tag. Luckily, my appointments were for a family member and not urgent at all. I can't imagine if someone was in crisis and reaching out for support, being able to traverse this confusing and difficult process. There has to be a better and more personal way.