Curtis James Sullivan

Review of Ward Muscatell Automotive Grou...

Leased a new car that we found out was damaged AFT...

Leased a new car that we found out was damaged AFTER all the paperwork was done... Not a big deal, and they wanted to make it right. Took it in at the appointed time to get the damage fixed, but they did not have the promised "loaner" available; I then brought it to their body shop, and the kind fellow there was quite confused by my presence. When I picked up my vehicle, our salesman made a big deal about filling the car with gas (less than a quarter tank), which was weird because he didn't do that (or fill the tank) the day we leased it.
All was resolved eventually, but the multiple trips and lack of communication within their own organization seemed... Unprofessional. We love our Subarus, but Randy (@ muscatell) could definitely communicate better. We likely won't work with him again.