I placed and order when it was the last drop and I...

I placed and order when it was the last drop and I was super exited and It took almost a month to get what I bought and when I opened the package i got the wrong item and I sent an email to support and no one has replied back to me, it makes me really sad because I love the videos and I was so pumped to get the merch I bought. I would appreciate if someone from the company could get in touch with me.