Poor customer service. Boo

Alright, lemme be straight with ya. I've had a Central Boiler for years, and when it's workin', it's a beast! Keeps my place warm, saves me money on heat... can't complain about the product itself. It's built tough and does what it's supposed to do.
BUT... and this is a BIG but... if you ever need customer service, good luck! I had an issue recently, and tryin' to get a hold of someone was a nightmare. Transferred all over the place, voicemails that never get returned... it was a joke!