Brett Skinner

Review of Stokes Automotive

I purchased a Certified Used RAM 3500 from Stokes ...

I purchased a Certified Used RAM 3500 from Stokes on 5-30-17 with an extended powertrain warranty. I felt the purchase process went very well. Before the purchase I had spoken with the Service and Sales team about this specific vehicle several times. The discovery and research done before this purchase all checked out well, therefore the purchase was finalized. The only assured but open item left at the time of purchase was for them to get me a second key. I have not yet received this item.

As of 8-23-17, which is less than 3 months and 2500 miles since I purchased this vehicle, it has been in the repair shop at Stokes three times. First, the truck had a coolant leak; second, the transmission was stuck in fourth gear, and the third trip was for an electronic breaking system service alert. After the second visit, the service team did another review of the vehicle and assured me they did not find anything else wrong at that time.

At the time of the third repair visit, I requested that the Stokes sales team give me a price on a different vehicle on their lot. I was very surprised when I received the quote for the other vehicle. For starters, they did not lower the price at all compared to the internet price. Second, they did not provide rebates that RAM says are available on their website. Third, the offer for my existing 3500 was lower than I owe on the vehicle. This was a real surprise considering all the issues I have had and the fact that I had 6K positive equity in the vehicle I traded them before for their 3500 RAM, which has only had complications. I received a quote via text from the sales rep and in turn, sent him all the information above about our prior deal. I did not receive a response. I went the next day to pick my truck up and discuss in person with them my above concerns. When I arrived, I asked if my truck was ready and if the deal had been updated. I was informed that this was the best and final and there was nothing more he could do. He gave me my keys and I departed Stokes.

I think the most disappointing thing with this whole process has been the customer service I have received. I have not received a single call from Management to discuss any of these issues. I had to initiate most all the contact that has occurred with Stokes, and that has taken many calls and texts to get any response too.

Before posting this review, I had also sent a similar message to the management personnel and the sales person I have worked with. I did this because Stokes website clearly asks if you have a negative review to please send them a direct message. At this point, the message still has not been returned and if that does change I will certainly update my review.

I would strongly not recommend doing business with Stokes, as they seem to only be interested in getting their customers to purchase a vehicle and not interested in building long-term relationships with their customers. I usually purchase vehicles about every other year and at this point would not consider Stokes for myself or any other member of my immediate family. Which I do regret, as they are a local business and I would like to be able to show my support.