Iv San Bernard USA

Iv San Bernard USA is the exclusive United States distributor for Iv San Bernard, an Italian manufacturer of professional pet grooming and skin care products founded in 1995. The company serves groomers, salons, and pet owners by providing shampoos, conditioners, and skin therapies to restore healthy skin and coats in dogs, cats, and horses. Their products address issues ranging from dry, itchy skin and hot spots to hair regrowth and de-matting, with all items being cruelty-free and Safe Pet Cosmetic certified.

The business operates exclusively within the United States and its territories, offering free shipping on orders over $100 to the continental US, while excluding Alaska, Hawaii, and Puerto Rico from this benefit. Customers can browse a wide array of product lines including Atami, Black Passion, Caviar, Green Derm, Fruit Of The Groomer, Mineral Complex, Mineral Red, Technique, The Best Traditional Line, and Zeolithe. Product types range from conditioners and masks to finishing products, ear/eye oils, hemp extract, perfumes, powders, sprays/mousse, and various bathing solutions.

For pets suffering from allergies or sensitive skin, the company specifically recommends their Mineral Red line. The Traditional line and Traditional Plus are formulated for specific coat types, such as short, medium, and long, with specific shampoos like Lemon for short coats, Banana for medium, Green Apple for long and cats, Green Tomato for seniors, and Talc for puppies. This targeted approach ensures products meet the specific needs of different coat types.

The company's ozone hydro-massage spa is distinct from other bubbling equipment because it creates ozone, a powerful but safe oxidizer rather than just bubbles. Ozone is anti-bacterial, anti-fungal, and anti-viral, and the company claims it can take weeks off your skin therapies. This feature is part of their broader focus on providing technical support and education to help customers understand how and why their products work.

Shipping is free for orders over $100 to the continental United States, excluding Alaska, Hawaii, and Puerto Rico. If a customer is not fully satisfied with their purchase, they may authorize a return within 15 days of receipt after contacting the company for instructions. After 15 days but no more than 30 days, customers are only eligible for store credit, and unopened, undamaged items incur a 25% restocking fee plus return shipping charges.

The business is owned and operated by Cliff Faver, DVM, who emphasizes education and teaching the Science of Skin & Hair to enable customers to understand product efficacy. The company provides product, technical support, and marketing support to help groomers stand out. They have created a catalog of before and after stories to demonstrate results, and their managing partner holds a veterinary license.

Iv San Bernard was founded in 1995 and has since distributed its products in over 35 countries, including Canada, USA, Mexico, Japan, China, Taiwan, Hong Kong, Singapore, Indonesia, Uruguay, Brazil, Saudi Arabia, Malta, many European countries, and Russia. The company describes itself as a leading European manufacturer of animal care products based on natural ingredients, with a mandate to improve end results for groomers.

Customers can contact the business via phone or text at 855.464.8726, or by email at [email protected]. The customer service hours are Monday through Friday from 9 am to 5 pm PST, with Saturday and Sunday closed. For those initiating SMS conversations, opting in is required to receive messages, and customers can opt-out by sending the word 'STOP'.

The company offers several package deals, including a Hair Growth Package priced at $128.11 (originally $170.82), a Therapy Package at $237.59 (originally $316.78), and a Triple Oil Package at $320.40 (originally $426.58). These packages are designed to stimulate hair regrowth, restore skin issues, or treat red, irritated ears and facial folds, respectively.

The company states that their products are filled to an appropriate amount to allow safe shipping under air pressure, temperature, and handling changes. This can sometimes cause the bottle to look as if it had leaked or is missing partial volume. Unless evidence of leakage is present, the visual content is considered correct, and customers are advised to check for actual leakage before assuming a problem.

The company's website mentions that they teach the Science of Skin & Hair to enable customers to understand how and why their products work. They also provide a usage guide based on coat type and size of the pet to help users apply less for more time. This educational approach is part of their core attributes alongside proper product use, selection, and technical support.

The company's website includes a section on before and after stories to showcase results. They also offer a product consultation for help choosing the right products for a pet. Additionally, they have a directory of main extensions for different departments, such as Customer Service (Ext. 0), Product & Skin Case Consultation (Ext. 1), Account/Website Technical Issues (Ext. 2), and Shipping Department (Ext. 3).

The company's website mentions that they have a privacy policy, terms and conditions, and a shipping and return policy. They also have a resale program available for customers who wish to sell their products. The website is designed to be user-friendly, with options to search, login, register, and browse categories easily.

Iv San Bernard USA is located at 37555 N Cave Creek Rd, Cave Creek, AZ 85331, USA, Arizona.

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