Questions about MINT
What is MINT?
MINT is a property management system (PMS) specifically designed for professional short-term rental operators managing 50 or more units. The platform centralizes reservations, channel management, guest communication, self check-ins, door code distribution, boarding passes, and invoicing including tourist tax into a single integrated system. It is built and operated by rental hosts in Germany and is described as GDPR-compliant.
What specific processes does the system automate for operators?
The system handles self check-ins, boarding pass distribution, and automatic invoice creation including tourist tax (Kurtaxe). It also manages late check-outs, direct upsells, and automatically answers guest questions with standard responses. All these processes are designed to run automatically and perfectly coordinated without manual intervention.
How can a new operator get started with MINT?
New users can request a free migration check to assess their current setup. The platform also offers monthly cancellation terms and supports migration for new users, allowing operators to switch without long-term commitments.
Where is the company located and who distributes it?
The platform is built and operated by rental hosts in Germany, with its headquarters located at Lerchenweg 3, Monheim am Rhein, 40789, DE. It is distributed by webArtig GmbH, which is registered at the same address.
What additional modules and management features are included?
The system integrates housekeeping modules and tasks management alongside reservations and guest communication. It also supports multi-property management, allowing operators to handle several locations within a single unified interface.
What languages and international features does the system support?
The platform supports multiple languages including German and English, as indicated by the DE/EN interface options shown in the system logs. It is designed to handle international guest interactions and communication needs.
How does the system handle specific guest events and notifications?
The system automatically handles late check-outs, sends boarding passes to specific apartments like Apt 9, and creates invoices with tourist tax for specific units like Apt 12. These actions are triggered automatically based on booking events.
What automated guest communication features are available?
The platform uses automated responses to guest questions and can resend forgotten door codes automatically. It also sends house entrance hints during dinner and handles direct booking invitations for long-stay guests.
What types of operational events does the system track and log?
The system logs events such as late arrivals, self check-in confirmations, and direct upsell invitations. It also tracks early departure requests and answers questions about garage access during meetings.
What compliance and policy terms are stated for the platform?
The platform is described as being made in Germany and is GDPR-compliant. It also offers a monthly cancellation policy and supported migration services for new users.
How does the system integrate with other tools and channels?
The system integrates with various booking channels and provides a single dashboard for all operations. It aims to replace multiple separate programs with one unified system for reservations, communication, and check-ins.
What complex operational scenarios does the system handle?
The platform is designed to handle complex operational scenarios such as simultaneous late check-outs, direct upsells, and boarding pass distribution. It also manages early departure requests and answers questions about parking or garage access.
How does the system centralize operations for operators?
The system provides a single integrated interface for all operations including reservations, guest communication, check-ins, and invoicing. It is built to centralize these tasks into one system rather than using ten different programs.
What is the development philosophy behind the platform?
The platform is described as being built and operated by rental hosts in Germany, with a focus on real-world testing with actual guests and door locks. It is designed to grow the business rather than just managing to-do lists.
How can I contact MINT?
You can reach MINT by e-mail at [email protected].
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About MINT
MINT provides a property management system (PMS) designed for professional short-term rental operators with 50 or more units. The platform centralizes reservations, channel management, guest communication, self check-ins, door code distribution, boarding passes, and invoicing, including tourist tax, into a single integrated system. It is built and operated by rental hosts in Germany and is described as GDPR-compliant, with monthly cancellation and supported migration offered to new users.
- Website
- hello-mint.com
- [email protected]
- Address
- Lerchenweg 3, Monheim am Rhein, 40789, DE
- Categories
- Computer software
