Questions about Premium Vape Shop
What is Premium Vape Shop?
Go Wave Vape is an online retail shop located at 1901 N Dupont Hwy, New Castle, DE 19720 USA, specializing in vaping products and accessories. The catalog includes disposable vapes, e-liquids, salt nicotine products, prefilled pods, vape kits, and related accessories like carb caps. The site lists items from brands such as Kraze, Riot Squad, Basix, Empire Glassworks, Ohm Brew, Gamucci, Pod Juice, and SKE, offering them with original and discounted prices.
How does the online ordering process work?
The business offers free shipping on orders over $39 and provides features such as product selection options, customer login and registration, and an online shopping cart. Customers can select specific product variants directly on the product page, and the site includes a search function to find items quickly. The website also allows users to log in or register to manage their accounts and track orders.
What are the shipping times and costs?
Orders are processed within 1 to 3 business days, excluding weekends and public holidays, after which customers receive an email with a tracking number. Standard shipping takes 5-7 business days for $4.99, while express shipping is 2-4 business days for $9.99, and rapid shipping is 1-2 business days for $15.99. The company currently offers shipping to Germany, Austria, and Switzerland in addition to domestic orders.
What are the return and cancellation policies?
Customers can cancel orders free of charge within 24 hours of placing them, but preordered or made-to-order items cannot be canceled once the process begins. Refunds apply only to the product price, excluding original shipping fees unless the item is defective, and are processed within 5-7 business days to the original payment method. If a returned item is damaged or used, a partial refund or denial may occur.
What are the business hours and contact methods?
The store operates with specific business hours: Monday to Friday from 9:00 AM to 6:00 PM, Saturday from 10:00 AM to 2:00 PM, and is closed on Sundays. Customers can reach the support team via email at [email protected] during these hours for assistance with products or services. An online form is also available for submitting inquiries if preferred.
What specific products are currently on sale?
The website highlights a 70% discount on items like the Bee Wick – 50ft Organic Hemp Wick, which drops from $13.95 to $4.19, and the SMOK ACRO 25W POD SYSTEM, which goes from $4,929.00 to $299.99. Other notable sales include the Cube 5% Disposable Vape Pen and the Naked 100 Maui Sun, both priced at $6.30 after discounts. These prices reflect significant reductions from their original listed amounts.
What variety of e-liquids and accessories are available?
The catalog features a diverse range of e-liquids and accessories, including the Best Sweet E-Liquids 10 x 10ml Nic Salt Bundle at $8.70 and the Island Orange E-Liquid by Hi-Drip at $3.90. Accessories like the Ooze Steel Dab Tool with non-stick silicone tips are available for $0.90, while the Maximum Belt (154/162) is priced at $0.15. Each product page allows customers to select different variants.
What are the conditions for returns and exchanges?
The return policy requires items to be unused, unwashed, and in their original packaging with tags attached within 30 days of receiving the order. Non-returnable items include food and beverages, underwear, swimwear, and customized or made-to-order products due to hygiene or customization reasons. Returned items must be sent back within 7 days using a trackable shipping method, with the buyer covering the return shipping costs.
What additional website features and policies are provided?
The site provides a DMCA Takedown link and a Sitemap for navigation, along with a Privacy Policy and Terms Conditions page. Customers can also access a Return & Shipping section and a Contact Us page directly from the main menu. The footer includes a Trusted Dealer badge and copyright information dated 2026.
Where is the business located and what areas does it serve?
The business serves customers in New Castle, DE, and extends its shipping reach to Germany, Austria, and Switzerland. The address 1901 N Dupont Hwy, New Castle, DE 19720 USA is listed prominently in the contact section. The website also mentions that international orders may be subject to customs duties or import taxes determined by local authorities.
What are the free shipping thresholds?
The website explicitly states that it offers free shipping on orders over $39, which is a key incentive for customers. Additionally, the site mentions that orders over $60 qualify for free standard shipping under the Return & Shipping policy. These thresholds are clearly displayed on the homepage and in the policy sections.
How are refunds and exchanges processed?
The policy section outlines that exchange orders will be shipped within 3-5 business days after processing. Refunds are issued to the original payment method, and the team reviews return requests within 2-3 business days. Customers are advised to contact customer service via email or phone to initiate these processes.
Which brands and specific items are featured in the catalog?
The business offers a wide array of brands including SKE, Pod Juice, and Gamucci, alongside various vape kits and accessories. The catalog includes specific items like the Geekvape B60 (Boost 2) Vape Kit and the Vadra Huron Hookah. Each product page provides options for selecting different variants, ensuring customer choice.
Does Premium Vape Shop have reviews on Trustburn?
Premium Vape Shop has no reviews on Trustburn yet. Anyone who has used it can write the first review on its Trustburn page.
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About Premium Vape Shop
Go Wave Vape is an online retail shop that sells vaping products and accessories. Its catalog includes disposable vapes, e-liquids and shortfills, salt nicotine products, prefilled pods, vape kits, and related accessories such as carb caps. The site lists items from brands like Kraze, Riot Squad, Basix, Empire Glassworks, Ohm Brew, Gamucci, Pod Juice, and SKE, and presents them with original and discounted prices. It also offers free shipping on orders over $39 and includes features such as product selection options, customer login and registration, and an online shopping cart.
- Website
- gowavevape.com
- [email protected]
- Address
- Address:1901 N Dupont Hwy, New Castle, DE 19720 USA, Mail:[email protected]
- Categories
- Retail





