Réservation

Goombe is a reservation, floor plan, and waitlist management tool designed for independent restaurants. It centralizes bookings, seating arrangements, and customer information to help teams avoid double bookings and reduce reliance on paper ledgers. The platform features automated client reminders, optional card holds for groups, 24/7 online booking, and step-by-step reservation workflows for staff. Optional add-ons include gift card sales, website updates, and menu printing through an accompanying website pack.

The system allows users to define their own reservation rules—such as availability, bank guarantees, rotations, and arrival limits—which Goombe then applies automatically 24 hours a day. This includes managing multiple rooms like a main hall and a terrace, each with its own settings. Tables of all shapes are mapped to match the actual restaurant layout, and reservations can be moved between tables by dragging and dropping on the interactive floor plan.

The pricing model offers a single formula without hidden fees, starting at 79 € HT per month or 790 € HT per year. Users can save 158 € HT by choosing an annual plan, which includes unlimited covers and staff members with included assistance. SMS messages are charged separately at 0.10 € HT each, while the optional telephone add-on costs 5.00 € HT per month plus per-minute usage rates.

New users can test the software with a 30-day free trial that requires no credit card and involves no automatic charges after the trial ends. During this period, they can use all features in real conditions, including the online reservation page. The trial can be stopped at any time without commitment, and the subscription simply stops if not renewed.

The business offers a seasonal mode for restaurants that close for part of the year, reducing the reservation subscription fee to 24 € HT per month. If the site internet option is also active, it remains online for 44 € HT per month during the closure. This allows establishments to maintain their data and settings while significantly lowering operational costs during downtime.

The platform includes an optional telephone feature that routes calls to a standard office phone or mobile device. Incoming calls cost 0.04 € HT per minute on a fixed line or 0.07 € HT on a mobile, while outgoing calls from Goombe cost 0.09 € HT per minute. A single minute is counted from the moment the call is answered, regardless of whether it was missed or unanswered.

The software provides automated reminders and confirmation requests to reduce no-shows, along with optional bank card holds for larger groups. It also offers email campaigns to notify customers about new menus or events, with a simple one-click unsubscribe option. These tools help manage communication efficiently without manual intervention.

The system supports multiple rooms and tables of various shapes, allowing for precise mapping of the actual restaurant layout. Reservations can be moved between tables using a drag-and-drop interface, and the status of each table is color-coded for quick visual reference during service. This helps staff manage seating efficiently even during busy periods.

The platform includes an optional website pack that allows restaurants to sell gift cards directly from their site with secure payment processing. It also enables real-time updates to the restaurant's website, such as changing hours or menus with a single click. These features are part of the site internet add-on and integrate seamlessly with the main reservation system.

The software is designed to be user-friendly for new employees, offering a step-by-step reservation workflow that remains consistent regardless of the time of day or day of the week. This ensures that even inexperienced staff can take bookings correctly, reducing errors and improving the overall customer experience. The system also prevents double bookings and forgotten tables through real-time availability checks.

The platform allows for the creation of email campaigns to notify customers about updates like new menus or special events. Users can configure these campaigns to target specific groups who have opted in to receive such communications. The system ensures easy management of these lists with a straightforward unsubscribe option for each recipient.

The software includes a feature for optional bank card holds specifically for groups, which helps secure reservations and reduce no-shows. Additionally, automated reminders are sent to confirm bookings and encourage punctuality. These tools work together to streamline the reservation process and improve table turnover rates.

The platform offers a seasonal mode that adjusts pricing based on the restaurant's operating status. During closure, the reservation subscription drops to 24 € HT per month, while the site internet option remains active at 44 € HT per month if selected. This flexibility allows businesses to manage costs effectively during off-seasons or temporary closures.

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