YakTrak

YakTrak is a performance enablement platform and consulting service that combines technology with behavioural science to create faster, smarter development pathways for teams. It logs coaching conversations, manages development plans, and handles conduct risk compliance workflows to improve employee coaching quality and safeguard against conduct risk breaches. The platform embeds capability development into everyday work through visibility and accountability, helping organisations turn frameworks into consistent execution.

The YakTrak platform offers two pricing tiers: Essentials and Enterprise. The Essentials tier includes non-cadence based forms, coaching and observation forms, operating rhythm measurement, goal recording, metrics dashboard reporting, and meeting attendance workflows. The Enterprise tier adds AI features like complex workflows, goal AI, activity and coaching AI summarisation, coaching transcription, and MyFocus with CCaaS data integration, along with a dedicated success manager and priority support.

YakTrak Consulting defines clear, observable micro-behaviours and practical leadership rhythms to drive performance. They help organisations translate strategic objectives into observable behaviours, build frameworks and operating rhythms, and facilitate workshops to embed these practices. This approach reduces variability, gives leaders a consistent basis for coaching, and creates evidence organisations can stand behind in regulated environments.

The YakTrak platform integrates with Amazon Connect Contact Lens to turn detection insights into owned actions and proof. It links Contact Lens alerts to micro-behaviours and operating rhythms, creating an auditable trail that strengthens remediation and improves compliance, FCR, and AHT with clearer visibility and accountability.

YakTrak uses the ACDC coaching model, which is designed for short, tactical coaching conversations focused on one outcome, one micro-behaviour, and one practice commitment. Unlike broader models like GROW, ACDC helps leaders get clear, practise in the moment, and lock in a commitment without turning the session into a long meeting.

The YakTrak platform supports the 70:20:10 learning model, where most learning comes from job-related experience (70%), supported by coaching and peer interaction (20%), and topped up with structured learning (10%). The platform provides visibility of who is practising micro-behaviours, how often, and the impact on performance measures like AHT and FCR.

YakTrak is located at Tower 5 Level 23, 727 Collins St Melbourne, VIC Australia 3008. The business can be contacted via email at info@yaktrak.com.au or by phone at (03) 9101 8177. They also offer a mailing list for announcements, articles, and new features.

YakTrak has a Trustburn rating of 4.1 out of 5 from 8 reviews. The reviews are from 2023, with ratings ranging from 3 to 5 stars. Reviewers praise the quality of the products, durability, customer service, and responsiveness, while some mention the products are perfect for outdoor activities and adventure needs.

YakTrak is grounded in behavioural psychology and 35+ years of GRIST practice. The platform uses AI-powered summarisation and transcription to help leaders coach more consistently and embed behaviours into everyday work. It also offers a one-time configuration fee and a configuration fee that is price on application (POA).

YakTrak helps organisations tackle pain points such as lack of visibility of changing behaviours, inconsistent customer interactions, and slow capability building. By combining technology and behavioural science, they create faster, smarter development pathways to ensure training leads to application and metrics move.

YakTrak provides a closed-loop QA workflow that detects issues and resolves them through remediation. It offers defensible compliance systems, AI-enhanced 100% QA, and continuous learning systems to ensure accountability and reduce repeat issues.

YakTrak offers consulting services that include defining what 'great' looks like, turning outcomes into observable micro-behaviours, and making it coachable and measurable. They also provide a SaaS platform plus consulting services to embed capability development into everyday work.

YakTrak uses the GROW and ACDC coaching models, with ACDC being specifically designed for short, tactical coaching. The platform also integrates with CCaaS data and provides a metrics dashboard reporting feature to track performance.

The official website of YakTrak is yaktrak.com.au.