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Xtreme Polishing Systems

4.1· 10 reviews
Average ratingGreat
4.1/ 5

Based on 10 reviews

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What reviewers say about Xtreme Polishing Systems

Generated with AI from 10 reviews on Trustburn · updated 24 days ago

Customers frequently praise the company for its great service, awesome prices, quick delivery, and knowledgeable staff, with many noting that the epoxy products look great and hold up well, although one reviewer requested a little more working time for the materials.
What does Xtreme Polishing Systems do?

Xtreme Polishing Systems is a company that supplies concrete products in Florida.

Are there any complaints about Xtreme Polishing Systems?

The reviews on file mention specific complaints, including a customer receiving $800 worth of bad epoxy that fish-eyed over an entire floor and being forced to buy another batch, as well as another customer receiving damaged goods and the wrong product with orders not delivered as described.

AI-generated from reviews on this page. Verify anything important with the company directly.

Topline Epoxy
Reviews 1

Talking to this company on the phone not long ago were really great had a lot of knowledge. Got my hands on some of their epoxy and polyaspartic for a job we did, great product! Held up great customer loved it but all I ask is for a little more working time, but other than that AMAZING stuff!!

Evan Howard
Reviews 1

They sold me $800 worth of bad epoxy that fish-eyed over the entire floor. This is after I bought $5000 worth of product with them!

I spoke with three different epoxy installers in my area, and they all said there is no possible explanation for the extreme fish-eyes besides the epoxy was bad. After they couldn't tell me why this happened, they forced me to buy another batch instead of providing good customer service.

It's sad to know you spend so much money with a company, and when you need them to come through for your small business, their greed guides their decisions.

Edit: after the owner wrote to offer a way to make things right, we spoke and he just told me everything my installers could have done wrong.

Tom Kavan
Reviews 1

They just ground and epoxied our garage floors. The salesman was knowledgeable and helpful. The two installers who came to do the work were punctual, professional, conscientious and hard working. There was a small issue with our hvac leaking on the garage floor. The installers helped come up with a solution that allowed 90% of the floor to be completed and will finish the last little bit after we take care of the hvac issue. Our floors look great and we are very happy

Brittney Martinez
Reviews 1

Not only did I receive damaged goods, but I was also sent the wrong product. I was told by 2 different people and 4 separate times that my order was to be replaced and reshipped. My order was not delivered as described. Here is a timeline of the events that occurred regarding this order:

-I originally ordered the product March 11
-I received it on March 19 via USPS Freight Pick up
-It was packaged on a pallet fully wrapped with plastic so I was unable to see the product or any damage prior to opening it.
-Once I opened the plastic, I immediately noticed the leaking boxes and opened them to find out what was wrong.
-I realized it was the product that had been damaged and leaked everywhere.
-While going through the packaging, I also noticed the wrong product color was sent.
-I immediately contacted the merchant regarding the order. The main business line, directed me to a phone number. I explained to him what happened and he asked me to send pictures and stated that he would resend the entire order.
-I texted him the photos and you can see his response claiming to resend the order.
-You can see that 3 separate times he made claims that the product was to be replaced or that he had already shipped it.
-I was then contacted nearly 2 weeks later on March 31 by the merchant (a different person) via email asking specifics of the damages, confirming that I had not had a new order shipped as previously promised.
-I explained in the email what happened, what was damaged and what I did not receive in my shipment. She stated that she would ship out my order that day (April 1)
-I contacted the merchant 6 days later (April 7) asking for tracking information so that I could pick it up.
-No response to my email regarding tracking, so i contacted the merchant again the next day (April 8) asking for tracking and if the order was shipped.
-I had no response for my email so I called Ms. Hernandez on April 9 and she was away from her desk, but the secretary stated she just ran to the bathroom and that she would leave a note on her desk to call me within the hour. I never got a call back.
-I called again the next day (April 10) and asked the secretary to again leave her another message on her desk to return my call to resolve this matter. She stated that she would get back to me that day. Still no call.
-Finally, 3 days later, the merchant contacted me via email stating that she will not be replacing any part of the order because it was never reported damaged to the trucking company at the time of pick up.

As stated above, there was no way for me to have known the product was damaged prior to unpacking it. Also, in addition to the damaged goods, I also received the wrong color. This order was not as described even prior to the damage, which is why I am giving a 1 star review. I am completely unsatisfied with my experience with this company. They have refused to refund or replace the order.

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About Xtreme Polishing Systems

Xtreme Polishing Systems is a company that supplies concrete products in Florida.

Address
2200 northwest 32nd street