We stayed in room 909 which was not cleaned in the two days we stayed. The hair dryer was all clogged with hair and dirty, doesn t look cleaned. Our sheets had brown and yellow stains on them. Our landline phone was not working. Kids in room 907 were left in a different room then their parents which...
Very nice, clean, and updated. Plenty of covid precautions, felt very safe staying there. It's in a nice section of the west end and close to the esplanade, blue line and red line.
We have stayed at this hotel several times because of its close proximity to Mass Eye & Ear and Mass General Hospital and have been very happy with it. For Boston, the price is quite reasonable, the location is so helpful, and the reception staff are always nice. We appreciate that they offer a disc...
I have to be honest. I was there for a MGH sleep study. The atmosphere was very lax but to me that is understandable considering the current health crisis. Everyone integral to the hotel was kind, courteous and upbeat despite the fact that their restaurant and social gathering areas, no doubt a bane...
Incredibly polite and helpful staff that accommodated multiple requests. Very nice rooms, quiet and well maintained. Whole Foods just behind hotel makes it easy to get things to eat. Would absolutely stay there again and highly recommend it. They have great rates for Boston. Ask for AAA.
Super nice room with a great view of the city and the Charles River. Parking is a little pricey if staying the night, fair warning. 54 dollars will keep your vehicle safe.
The valet was very helpful in helping me get to the right hospital building. Hotel itself is average but the people very nice.
Very unclean. Our sheets had brown stains on them. We were promised complimentary water every morning. We never once saw maids or anyone come to clean We cleaned our own trash when we left. Kids screaming from 9pm to 4am was very rude. I'd say the best part was the comedic relief of the extra loud a...
Very convenient to MGH and nice people. The furnishings were lackluster, some in need of repair, and the bathtub drain didn't work (even though we made a special request form a bathtub for medical reasons), and the bed linens were clean but hardly luxurious; the bathroom needed more light and a desi...
Room is clean, and smelled clean, but no COVID safety clean stickers(not all places use them). No fridge, microwave. No maid service and you have to contact the desk for extras. This is common also r/t COVID.
The valet parking person is very helpful at the door and courteous. Parking is good once ...