WoodworkersXS

WoodworkersXS is a Brisbane-based joinery business operating since 1928 that sells discounted timber doors, windows, gates, and related products. The company offers items discounted between 5% and 80%, with most items priced between 20% and 30% off trade price, organized into three warranty and condition levels. They employ over 100 Australians and provide delivery arrangements across Australia while referring customers to independent QBCC-licensed installers.

The business operates from a location at 34 Evesham St, Moorooka QLD 4105, Brisbane, and can be reached by calling the landline at 07 3848 1383 or the mobile number 0403 952 885. Opening hours are Monday to Friday from 07:00 to 15:00, and Saturday from 08:00 to 13:00, with Sunday closed.

Customers can browse their range of discounted joinery by product type, including doors, windows, gates, restoration products, specials, antique doors, hardware, and clearance items. The 'orphanage' section specifically features homeless doors and windows seeking adoption, offering significant savings for those flexible with sizes and designs.

Pricing varies significantly, with discounts ranging from 5% to 80% depending on popularity and condition, though most items fall between 20% and 30% off trade price. The business also charges a 15% restocking fee plus delivery and rectification costs if goods are returned without being swapped for another Woodworkers product.

The company offers three distinct warranty levels: Grade 1 provides material and labour coverage for six months, Grade 2 offers labour warranty for three months, and Grade 3 is sold with no warranty. All warranties start from the time the item is despatched and do not cover alterations made after dispatch or failure to apply the recommended finish system within 24 hours.

The business has been operating since 1928 and claims to have served more than 1 million satisfied clients. They describe themselves as Queensland's biggest joinery warehouse, emphasizing their status as an Australian-owned company that employs over 100 Australians rather than just being an importer or reseller.

One reviewer on Trustburn gave a 1/5 rating in July 2024, describing the service as 'lackluster' and noting a limited product selection. This single negative review currently results in a Trustburn rating of 1 out of 5 from one review.

Customers praise the helpfulness of staff like Andy and Anthony, who assist with finding affordable options and matching tight budgets. Reviewers also highlight the vast warehouse options of solid wood doors and the patience shown by the team during the selection process.

The business states they can arrange delivery nearly anywhere within Australia and can refer customers to independent QBCC-licensed installers if required. They also note that colour differences in the same timber species are not classified as a defect under their warranty terms.

The 'orphanage' joinery is described as mostly being in fully warranted first-grade condition, though some items may disclose minor imperfections or repairs. The majority of items are to full merchantable standard equivalent to their normal workshop products.

To purchase, customers can visit the website to shop by product type or contact the business directly via phone or the online enquiry form. They recommend inspecting items prior to despatch and keeping them out of the weather during transportation to avoid voiding the warranty.

The business distinguishes between manufacturing faults covered under AS2688 and defects like scratches, loose or tight knots, water marks, timber splits, cracks, bows, twists, warps, timber colours, species types, and glass blemishes which are excluded from Grade 2 warranties.

The company emphasizes being a one-stop shop where customers can combine their bargain with other stocked joinery and hardware. They also note that the sill will most often be of a different timber species than the rest of the frame, which is accepted as normal.

The business highlights their experience in heritage renovations, helping clients maintain original looks for historic homes like Queenslander lifts. They also mention that the warranty does not cover any work or alteration made to the item after it is despatched.

The website mentions that the majority of items are in fully warranted first-grade condition, but Grade 2 items are suitable for most uses with a little care and effort. The business also notes that the warranty does not cover any timber item purchased that does not have the recommended finish system applied within 24 hours of receipt.