Windsor Arms Hotel

3.7 · 660 reviews
windsorarmshotel.com Write a review
J
J S
Reviews 1
2020-12-27 01:18

Unfortunately, I would agree with a previous revie...

Unfortunately, I would agree with a previous reviewer that service here is not what you would expect (ie. not up to par) for this kind of establishment. The Sunday brunch managerial staff particularly, Nick and Ben, did not put customer satisfaction as their main priority. Kindness and a smile woul...

Read full review

W
Wade Junek
Reviews 1
2020-12-25 19:35

We were part of a wedding party over 2 days and fo...

We were part of a wedding party over 2 days and found the facility to be very fresh and wonderfully representative of the period of old movie stars. The staff and last minute questions and requests were answered and resolved with efficiency and care both personally and for the full wedding arrangem...

Read full review

B
Ballistic Bojangles
Reviews 1
2020-12-24 20:39

My wife and I have been going annually to Windsor ...

My wife and I have been going annually to Windsor Arms for brunch for the last 4 years perusing online savings coupons. The first year, it was the priciest but offered a large variety of delicious fare in a buffet setting (same format of serving to date). My wife and I right away noticed the change ...

Read full review

H
helen a
Reviews 1
2020-12-24 06:34

we went for winterlicious lunch menu.... to say it...

we went for winterlicious lunch menu.... to say it was disappointing would be kind.... for such a beautiful setting the food was such a terrible letdown....bland, flavourless, eating was a chore instead of a pleasure..... should remove itself from winterlicious participant

Read full review

J
Jason Blake
Reviews 1
2020-12-23 14:47

Guests were evacuated from hotel after a 15 minute...

Guests were evacuated from hotel after a 15 minute exploratory period to determine the cause of the emergency. Hotel concierge was rude and not accommodating and did not handle the situation in a professional manner. I would advise against staying at this property not only for safety concerns but f...

Read full review

M
Marcus Boekelman
Reviews 1
2020-12-20 04:16

DO NOT plan your wedding, corporate or special eve...

DO NOT plan your wedding, corporate or special event here you may lose your deposit. I lost several thousand dollars when they refused to return an event security deposit by making up fake charges and damages that never occurred. Later on I learned they are notorious for doing this on a regular ba...

Read full review

A
Alison Bogoslowski
Reviews 1
2020-12-20 02:02

Came for high tea with my mother for mother s day....

Came for high tea with my mother for mother s day. The food was great and the dining area was beautiful. Service was ok. My biggest issue was after we finished eating we decided to try on some tea hats for fun, went to the front desk to ask where to put the donation and the man there was incredibly ...

Read full review

E
Elle Bulger
Reviews 1
2020-12-19 09:38

The Windsor Arms is truly one of the most beautifu...

The Windsor Arms is truly one of the most beautiful spots in Toronto. It s regal decor is unlike anything I have ever seen and I knew I wanted to get married there within the first few minutes of our tour.

My wedding was the best day of my life. The Windsor Arm s food is delicious, our wedding su...

Read full review

M
Mary Stein
Reviews 1
2020-12-18 06:48

Overpriced and not worth it. Mediocre service and ...

Overpriced and not worth it. Mediocre service and hotel. Bed sheets were not the cleanest. Room was not worth the price. Food was way overpriced and not pleasant to eat all all. The food tasted like it was microwaved from the week before. Tomatoes even had some mold on it. Do not waste your time and...

Read full review

B
Beefman Jones
Reviews 1
2020-12-17 18:41

Had tea about 3 weeks ago and never again. I phone...

Had tea about 3 weeks ago and never again. I phoned even to speak with the careering manager, Kim, and she didn t have the decency to call back.
Had a allergy to fish, let them know well in advance, yet still got served fish 2 times!! When I explained it to the server twice, I was met with attitude...

Read full review

H
Haley F
Reviews 1
2020-12-15 06:52

The overall experience of having high tea at the W...

The overall experience of having high tea at the Windsor as hotel was fun! The tea was yummy and the scones were delightful but everything else was pretty mediocre. The petit sandwiches had stale bread and had visibly been sitting around for some time... the desserts on top did not interest us at al...

Read full review

P
Peter Cauchi
Reviews 1
2020-12-12 09:48

Dinner for 4 in the Living Room. Everyone enjoyed...

Dinner for 4 in the Living Room. Everyone enjoyed their dinner.. I had beef tenderloin and it was fabulous. Ambiance was comfortable and chique and service was courteous and prompt yet not overwhelming. Overall great experience!

Read full review

J
Jay H
Reviews 1
2020-12-12 03:30

An elegant boutique hotel with plush interiors, ri...

An elegant boutique hotel with plush interiors, rich wood, spacious rooms, good spa services and fine dining. Ron Burgundy would approve. Kidding asude, the rooms are simply amazing (you get what you pay for) and the dining has twice been spectacular under two different chefs. In the 70s and 80s my ...

Read full review

H
Hirsch Goodman
Reviews 1
2020-12-12 00:33

Horrible experience: do not book your wedding here...

Horrible experience: do not book your wedding here! The venue is a beautiful setting. The management is a nightmare to deal with. Take away message: Rot in this case starts from the top.
Dealing with the Windsor Arms difficult. Here are some key issues we had:
- High turnover of catering managers ...

Read full review

K
Kaitlyn Mar
Reviews 1
2020-12-11 18:25

The service for a 5 star hotel was terrible. We we...

The service for a 5 star hotel was terrible. We were celebrating a girlfriends engagement and went to the spa and booked a suit for the night. At the spa we ordered food before our nails.. it took an hour to get the food and when we asked if they could just bring us our drinks while we waited we wer...

Read full review

M
Mitch Kahan
Reviews 1
2020-12-08 08:11

Really nice high tea experience. Not cheap but als...

Really nice high tea experience. Not cheap but also not too expensive (it is high tea after all). The setting was nice and the service was great. My only issue was that when they serve black tea, there is no way to remove the tea leaves so they keep steeping even though most black teas should not st...

Read full review

A
Antonio Taracena
Reviews 1
2020-12-02 03:40

Awful service!! We arrived at 7 am to make our che...

Awful service!! We arrived at 7 am to make our check in and they told us that our room will be available at 3pm with no manners and a very bad attitude. The place is old and in no good shape. Plenty of better options in Toronto

Read full review

C
Charlotte Maher
Reviews 1
2020-12-01 03:46

My mother and I had tea in the tea room and it was...

My mother and I had tea in the tea room and it was very nice. The food was lovely and the service was good. I would say I wish there was an option to try a few types of tea instead of only being able to pick up. Just some food for thought.

Read full review

S
Sara Fung
Reviews 1
2020-11-27 11:13

Unfortunately, I have to include my stressful expe...

Unfortunately, I have to include my stressful experience of booking a wedding ceremony and reception here. I now understand why the Windsor Arms is not exactly known for weddings. Kitchen messed up 2 out of 3 entrees at the reception (the fish and vegetarian dishes) by substituting cheaper ingredien...

Read full review

S
Sandra Nunes
Reviews 1
2020-11-27 09:46

My friends booked spa and high team at the Windsor...

My friends booked spa and high team at the Windsor Arms. Unfortunately my belated birthday outing was dampened by the lack of service at the hotel. The spa got my service completely wrong as well as the time! When we comfronted the management about the dissatisfaction experience -- we recieved a com...

Read full review

B
Brian Rutledge
Reviews 1
2020-11-26 03:32

Stayed here for our wedding - Absolutely the best ...

Stayed here for our wedding - Absolutely the best service from all their staff. Wonderful atmosphere and beautiful hotel. SPA was beautiful and their on-site restaurant and afternoon tea rooms are second to none. Our experience exceeded all of our expectations and beyond.

Read full review

B
Barbie Jewell
Reviews 1
2020-11-25 18:28

held a bridal shower high tea at the Windsor Arms ...

held a bridal shower high tea at the Windsor Arms and I have to say, it was absolutely lovely! Right from the very beginning, Gavin, Jordan and Marieka were kind, attentive. They made this experience for us! Thank you so much for all the extra things you went out of your way to do for our tea. The e...

Read full review

M
Mary Gillmeister
Reviews 1
2020-11-23 03:30

If you are looking for a classic Afternoon Tea thi...

If you are looking for a classic Afternoon Tea this is the place. A full range of teas on offer brewed for your pleasure. The cake stand contains fancy sandwiches, scones and dainties. A nice range of cocktails if you want something stronger. Various cosy rooms and attentive and professional service...

Read full review

M
Michelle F
Reviews 1
2020-11-22 16:35

First time on March 9. The room was well decorated...

First time on March 9. The room was well decorated and gave it a classical feel like I was in a different era.

The teas we good, one of them seemed over steeped though. The scones, quiche and biscuits were wonderful, the sandwiches were lack lustre and a bit dry. Desserts were good as well.

Se...

Read full review

C
Chloe Hamilton
Reviews 1
2020-11-21 03:18

Great location in Yorkville. Paid parking close by...

Great location in Yorkville. Paid parking close by. Hotel is a little on the old side but that seems to add to the charm of it. I added their afternoon tea. The service and atmosphere were great. They have a great selection of teas which the staff is very knowledgeable of. The food was okay.

Read full review

K
Kimberley Hall
Reviews 1
2020-11-19 18:07

Last year's visit Included this wonderful place. M...

Last year's visit Included this wonderful place. My cousins took me here for high tea and it was amazing! I love tea time, and I love all the goodies that come with it. I will definitely be taking my aunts here if we make it up! Inside still had the Victorian feel and the chandelier was fantastic!

Read full review

S
S G
Reviews 1
2020-11-16 01:26

One of the worst experiences I ve ever had at any ...

One of the worst experiences I ve ever had at any hotel. The front desk has no sense of customer service- rude, disrespectful, I could go on. Even the manager could learn a thing or 2. They will take your money and not care about compensating you when you run into issues at their hotel due to their ...

Read full review

A
Ali Sayeed
Reviews 1
2020-11-15 11:21

Went there for their afternoon tea - the quality o...

Went there for their afternoon tea - the quality of Tea is excellent. The quality of food was average. The scone was too crumbly. Smoked salmon was left outside for too long. Desserts were not tasty enough. Floor was a bit dirty - found Christmas decorations on the floor in February.

Read full review

C
charles robinson
Reviews 1
2020-11-13 05:42

Terrible Xmas dinner. 30 Minutes for our drinks. A...

Terrible Xmas dinner. 30 Minutes for our drinks. A lot of people were in the same as my Party. A lot of people walked out. Another big problem. This was a buffet. They ran out of food. A tray of 20 oysters for 120 people. So everyone one had to wait. Other main courses in the buffet were ran out. So...

Read full review

I
Ismail Darr
Reviews 1
2020-11-11 15:50

We went for afternoon tea on 2- Jan-2017, At the t...

We went for afternoon tea on 2- Jan-2017, At the time of booking we were told that it would be regular price. When the bill came they charged us holiday price. Even their website stated that holiday price ends on 1-January. Asked for manager, this guy appeared with no badge or ID, was very rude and...

Read full review

S
Sabrina Simmons
Reviews 1
2020-11-10 05:46

I had high tea at Windsor Arms for my bachelorette...

I had high tea at Windsor Arms for my bachelorette party. It was a wonderful experience! The room was gorgeous, the food was delicious, and they were very thoughtful with respect to dietary restrictions. The staff were also quite helpful and attentive. All in all, a wonderful experience.

Read full review

E
Emilia Ku Yazar
Reviews 1
2020-11-06 06:18

I am giving no star to their management and servic...

I am giving no star to their management and service on Christmas day (today), December 2014, and suggest no one should deserve such an awful and disrespectful experience with President George (hotel, restaurants etc.).

Our relatives from Austin, Texas are visiting us during this holiday season, a...

Read full review

View all reviews on Trustburn
AMP version. View on Trustburn