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White Shark Africa

4.5· 76 reviews
Average ratingExcellent
4.5/ 5

Based on 76 reviews

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What reviewers say about White Shark Africa

Generated with AI from 76 reviews on Trustburn · updated 25 days ago

Customers generally describe friendly, helpful, and informative staff and call the experience unforgettable, though some mention waiting without seeing any sharks.
What does White Shark Africa do?

White Shark Africa offers cage diving experiences with Great White Sharks in Mossel Bay, South Africa, and is described on file as having experienced leaders in shark conservation.

What are the most common complaints about White Shark Africa?

Describing what the critical reviewers wrote, the most common complaints concern not seeing any sharks during the trip, feeling that the decline in shark sightings was not disclosed transparently before booking, and poor communication around reservations and booking changes.

AI-generated from reviews on this page. Verify anything important with the company directly.

Jonathan Viljoen
Reviews 1

Early morning start with loads of interesting information. The staff is very friendly and helpful. Unfortunately on our trip there was no sharks... only amazing views and loads of seals!

We received a voucher for a future visit; hopefully next time we see sharks!

Tom White
Reviews 1

Amazing experience. They were fully booked on the day but after a last minute cancellation managed to squeeze two of us in. Saw 4/5 great whites on the 11 o'clock viewing and sounds like all trips have had that sort of number. Was a really great day, helpful and informative staff - Would thoroughly recommend!

Serge Stamm
Reviews 1

We didn't get any information the day before the trip as mentioned by them. As we drove there in the morning they told us we were not on the list and there is one spot left for the 14:00 trip. The booking agent told us she can put us on the list because usually they have people that dont go on their second trip of the day.
So what I think happened. No availabilities for the morning tour. So they haven't told us anything and would have for the 14:00 tour in case they get another free seat. Thanks... cost us 1 day of our trip.

Amanda Pretorius
Reviews 1

Friendly staff. We did the Mosselbay trip. We had a light but sufficient breakfast on arrival. They really try the whole time to locate sharks. We waited a longggg time, but eventually they came. We saw about 4 great whites. We were 18 on the boat and 5 in the cage at a time. I think that 6 will be to crowded. Got chips, fruit and juice available on the boat, and a muffin on arrival again.

Shakura J
Reviews 1

We wanted to do Shark Cage Diving in Capetown as well as in Gansbaai, but they recommended us to go to Mosselbaai because there were Orca's attacking the sharks there as well as chasing them away, they told us that normally there's an 98% of seeing sharks but probably only 2% when we were there.

Hence the reason we decided to do this with White Shark Africa.
Great experience!
Wonderful light breakfast and light lunch(vegetarian options), very clear and good briefing.

The captain and crew were very nice as well. We saw six different sharks in total with a couple of them we think 4M or longer! Every group was able to see a couple of sharks and the view from atop of the boat was wonderful as well.
Had crisps and juice on board and it was a sunny day without wind.

The water is not all too clear (compared to the Caribbean ha!) but we were still able to see the sharks and the crew tried to throw the tuna heads as close to the cage as possible (and safety permits). We also saw whales from a far, as well as seals and two little penguins.

Was an AWESOME half day. We recommend taking the morning tour!

Callie Dewbre
Reviews 1

Overall a very good experience, ran a little behind schedule (we waited from 2 to about 3 o clock for things to start and were told to be there at 1:15 for some reason). The ladies at the front desk were polite and all our team on the boat were fantastic. We were able to see four great whites on our dive and felt the crew on the boat kept us safe and were professional. A little bit pricey but in my opinion it was worth it.

The only kind of negative that we experienced was the volunteer coordinator lady from Buffalo that gave the talk at the beginning kind of rushed through it (skipped a lot of the presentation to save time even though we sat around for an hour waiting) and was openly hostile to her coworkers in front of clients so that was kind of awkward.

Overall though, a good experience and I would recommend it.

Niels
Reviews 1

We were here several times to book a tour, unfortunately we were always told that there are killer whales in the bay at the moment, for which White Shark Africa can not do anything. How then with reservation and reservation inquiries, also by email was dealt with is a cheek. You didn't answer at all, then you stand in the shop and know about the May and still show it, then you only get snappy answers, we do not process e-mails here and are not treated customer-friendly. A real shame.

Alex Fabre
Reviews 1

Excellent experience!
Appointment given at 9:15 we returned a little before 14h.
We were about 20 on the boat for three rotations of twenty minutes each.
Luckily we were able to observe 7 splendid tall whites.
The staff is at the top.

Emily Rheaume
Reviews 1

My husband and I went shark cage diving while on our honeymoon. It is very apparent that the staff truly love their job and love the sharks they work with. They are all very knowledgeable and caring. Many of the sharks have been named because they are seen often in the same area. Wonderful experience and would highly recommend to anyone visiting South Africa.

Adam Cooley
Reviews 1

I have to say this was by far most worst experience I have had in all the times I have visited South Africa. Extremely unprofessional. I booked a cage diving trip departing in the afternoon (1pm) in Mossel bay. White Shark Africa was the actually company I used. I was undecided as to whether I should go for the more popular Gansbaai or Mossel bay. I chose the Mossel Bay trip because in the itinerary looked good and the shark site listed was a seal colony only 10 minutes away. (Seal colonies tend to attract more sharks so it seemed like a better chance). The whole trip was to run from 1pm until 6pm, which was plenty of time which should also increase the chances. I arrived early and watched the morning groups trip video. They had gone to the seal colonies island (10 minutes away) and managed to see 3 sharks. It all sounded so promising. But after boarding the boat, they did not take us to the seal colony instead of a 10 minute ride it turned out to be around 35minutes and was just in the middle of the open ocean. They began to chum and put the cage in the water. Nothing showed up. So after an hour or so they decided to actually go to the place listed on the schedule, where they had just seen 3 sharks. We arrived at the seal colony but they began to put the dive suits away, did not chum, and the cage was never placed in the water. We simply rode around the seal colony and with out a word we headed back to the landing point (10 minutes away). There were no apologies or no explanations as to why they did not follow the itinerary. We were back at the crew house by 4:20pm. No refunds were granted. They did offer vouchers for another trip... The couple in line ahead of me tried to use the voucher for the following day.... But they were told they were fully booked. The following day was fully booked as well.(then how is someone supposed to use the voucher???)
I called the booking agent in Cape Town, who was very understanding but nothing changed. If they had followed the schedule and we had spend as much time as was listed and did not see a shark I would just mark it up as bad luck.... But they had just seen 3 sharks at the place scheduled and had spent the full time there with the first group.... So I cannot mark it up as bad luck but incompetence and horrible business practices. I tried numerous times to contact the business but they were neither apologetic nor did the address the fact that they had fundamentally breached the contract. I have heard many good things about the company but my experience was horrible.

Mike Gimpl
Reviews 1

First of all, just awesome.
On the first day 3 great white sharks, on the second day also 3 and on my last exit 6 !!! great white sharks, the largest with 3.5 meters ...
Hammer crew, tried very hard. Simply recommended!

Thomas Brock
Reviews 1

My personal assessment and recession is based on my opinion. Whether you see shark is, of course, a matter of luck, just like a safari. One star only, because we have not seen sharks. We waited 4 hours but unfortunately no white sharks came. The crew told me that to 90% they have luck. But also that it is different every day. And in recent years less And less shark will be spotted. Another traveller was the day before in Gaansbai and there was a white shark spotted there, but just a little one and he leaved the divers after 20 minutes. We were a few days later in James Town after that and asked the offer company there. They shared with us that in Mossel bay are almost no more white sharks. That we haven't seen any is bad luck, of course.The Crew was very friendly and expert at all times! Since we didn't see anything, we got 20% of the Money back. Whether Mossel Bay, Gaansbai or James Town are the best Areas, I can't say.

Zach Zohan
Reviews 1

Great experience. You start off with breakfast and a briefing and then walk to the boat for a 10-15 min boat ride to seal island where the sharks are waiting. Get on the boat first and you can sit on the upper deck where the view is great. Don your wetsuit, jump in the cage and get ready to watch. The water visibility was bad the day we were there, about a meter but you could still get a glimpse from the cage. The best viewing was actually from the top deck so even if you don't get in the cage you will still have an awesome experience. When you get back to the store, you have a light lunch and watch the video from your trip. Total time from start to finish, about 3.5 hrs.

Just be aware that if the winds are strong or there is bad weather they will cancel and it can be hard to rebook so give yourself at least two days there just in case. We booked in False Bay which canceled due to winds. Then we went to Gansbaai which cancelled the first day due to stormy weather but we got a dive in the next day. We got lucky in Mossel Bay and went the first day. Mossel Bay has the best weather of the 3 locations.

paul-henri desneuf
Reviews 1

An unforgettable experience, you have to be patient, the boats are luxurious, we saw 3 great whites, beautiful, all this is done in respect of nature and animals. The kids were delighted and the parents too. Breakfast, fruit sandwich and unlimited drinks. PERFECT for a reasonable price

Rick Heidrick
Reviews 1

Amazing experience! I saw 8 different Great Whites the first day with okay visibility and 5 different Great Whites the second day with exceptional visibility. Mossel Bay typically is the home to juvenile Great Whites, but we did end up seeing a 4.5 meter white pointer which was incredible. Originally I wanted to do more dives, but I was so happy with the experience that I wanted to "quit while I was ahead" per se. I mean, 13 different sharks over two days?! Wasn't trying to test my luck. Richard and Alan were extremely knowledgeable and you could see that they truly care about the great whites.

Rens van os
Reviews 1

It is not common for people to talk about animals with such passion. the people of white shark africa live for these animals. they really take the time to show you the animals. luckily the moment arrived after an hour of waiting. 5 sharks at the same time. if you are in the area this is a must do !!

Asier Arana
Reviews 1

The experience was incredible. After a brief explanation in their center they take you walking to the boat that is 2 minutes away. Destiny is an islet full of sea lions that smells like a thousand demons. They anchor the boat and start throwing a kind of fish gut soup to attract sharks while preparing the cage. I recommend that you rent a tube at the dive shop next door since they will only give you the wetsuit and glasses. We had 4 white sharks giving all the time to the tuna heads that put them on a rope. An incredible expectation to see such moles. If you do not carry a towel they leave you in the center in exchange for a deposit. Once the expedition is finished, you can buy the video of the day.

Geoff Burnhill
Reviews 1

Chose to take a day out of a short holiday to go Shark Diving and went with these guys given the good reviews. On arriving they were very honest and told us that the likelihood of seeing any sharks was lower than normal at the moment. Given the option to leave given our short time in SA.

Obviously there is always a risk that no sharks will be around, which is a totally reasonable risk to take however we were very grateful they took the effort to tell us the chances were lower than usual and allowed us to make better use of the day.

Hope to return again soon and try our luck for a second time.

Juan Biehl
Reviews 1

While it is true that nobody guarantees that you will see white sharks, there are some data that they should mention before going to this Tour. We realized later. White shark sightings have declined significantly in recent years. Some attribute this to the arrival of killer whales. This is unclear and transparent when hiring them. Not to mention it, and I think that for the price they charge they should be clearer about it.

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About White Shark Africa

Dive with Great White Sharks in Mossel Bay, South Africa. The best white shark site in the world, with the most experienced leaders in shark conservation.

White Shark Africa is a leading shark diving company located in Mossel Bay, South Africa. The company offers an unforgettable experience of diving with Great White Sharks, which is considered one of the most thrilling and exciting activities for adventure seekers.

The company has been operating for over 20 years and has established itself as the best white shark site in the world. The team at White Shark Africa comprises highly experienced leaders in shark conservation who are passionate about educating people on the importance of protecting these magnificent creatures.

The dive site at Mossel Bay is known for its crystal-clear waters, which provide excellent visibility to observe these majestic predators up close. The area is also home to a diverse range of marine life, including seals, dolphins, and various species of fish.

White Shark Africa offers a range of packages to suit different preferences and budgets. Whether you are an experienced diver or a first-timer, there is an option that will cater to your needs. The company provides all necessary equipment and safety gear to ensure that you have a safe and enjoyable experience.

One unique aspect of White Shark Africa's services is their commitment to responsible tourism practices. They prioritize the well-being of sharks by using non-invasive methods during dives and adhering to strict guidelines set by local authorities.

In addition to their diving services, White Shark Africa also offers educational programs aimed at raising awareness about shark conservation. These programs include talks on marine biology, ecology, and conservation efforts being made around the world.

Overall, White Shark Africa provides an exceptional opportunity for adventure seekers looking for an unforgettable experience with Great White Sharks while promoting responsible tourism practices. With their experienced team leaders in shark conservation guiding you through every step of your journey underwater with these magnificent creatures - it's no wonder they're considered one-of-a-kind!

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Prince Vincent Bldg. / Church St
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