The summer camp program is AWESOME! My 8 year old great granddaughter had only positive experiences in the two day camps she completed so far this summer. I signed her up for a total of five. I also enrolled her in a daily swim lesson. Her coach, Miss Vicky, is so committed and focused on streng...
Great Place with lots of family friendly Activities! We love the outdoor pool area!The staff is always friendly and our son loves all the staff at the kids stay and play because they treat him so nice
Girl in the front was rude from the moment we walked in. Had stink face from the moment we walked in. Was extremely rude to my spouse and myself. I will not return to this Y for the simple fact that I pay to be here and to be a member and the treatment we gor from her was rude and uncalled for. Her ...
Swimming classes are way below expectations. My son did not learn anything new. They cancelled classes 2x without calling us. They said they would call us to reschedule but never did. Aquatics Director can never be reached. Even voicemail does not work. I asked to get a refund. Never going here agai...
Edit: Women's rest room on the 2nd floor was not cleaned all weekend. No staff in sight. Huge 6 inch pothole in parking lot in front where you cannot avoid it. Disappointed.
Machines are well taken care of and staff are helpful. Restrooms are clean most of the time. It can get busy on Zumba ni...
-locker rooms need far better ventalation. Fans blowing musty and dank air around feels unhealthy.
-many people complain about therapy pool variable temperature not being at around 90 degrees. Chemicals uaed to clean tiles are very very strong and are being cleaned at times when member use is hig...
They are very nice, I don t recall rudeness ever being a problem, and I go there several times every week. It would be nice to eventually have some swim lanes added and expand the outdoor pool, but it s really a nice place to work out in general, and they are one of the few gyms with an indoor track...
Awful front desk customer service. Went in to inquire about membership and start the 7 day trial before becoming a member. Lady was rude at the desk and told me I have to come back Monday to begin anything. I asked her why that didn t state that on the website. She said they don t have to state that...
Been a member for over a year now and go a couple of times a week. Plenty of cardio equipment but the limited free weights are typically crowded. Associates are very nice. The major issue I have is it's always hot inside. When you come in to exercise and sweat you want it to be a slightly cooler atm...
I love the atmosphere here it s a mix of people from all ages. It makes me feel included, unlike other gyms that don t have many young teens working out.
Love taking the family to the ymca everyone there is friendly and the staff is great with children
I was in town visiting family and decided to bring my niece and nephews here to enjoy the pool. The process to obtain a guest pass was fairly easy. I love that its pretty easy to enjoy the facility as a guest of a member. If you are in state, its free and being that I was out of state; I paid $5 whi...
This is by far the worst YMCA in the Hampton Roads area. The facilities are very cramped and out dated. The staff doesn't care if you have problems, all they care about is the monthly fees. The pool hours are extremely limited at best and they shut it down all the time. People that work out there at...
Classes can get a little high school with 30-40 year old women bullying each other especially instructors...
Great fun for the whole family and a sense of community!
Absolutely the most disappointed I have ever been at an organization. They will change policies on you at the drop of a hat and not tell you. Had the ability to bring guest, thought we might take the kids and visiting family swimming. Was sent to front desk to be notified that we were no longer allo...
The Stay and Play staff is great with my daughter, the facility is clean, and faculty members are great. I go to this facility over the one by my house because their hours are better and they have more machines and space than the portsmouth YMCA.
Great place for the family, friendly staff always greets you in the morning.
Great place awesome programs, neat clean and organized facility.....but I like to give special recognition to the Vicki and the swimming program.
It is amazing what you've done for my two little ones.....you've made them love the water and swimming so much , it's difficult to keep them away from Gr...
There are a couple of instructors here that I enjoy and feel the difference after only one class My biggest qualm? The bathrooms are gross! The showers smell, and are covered in hair. There is no ventilation which doesn't do much for the smell....
This is actually a decent place to work out, except when they have Child care camps. The noise they produce really takes away from your experience. I realize it's a Y and Children are going to 'be there but the facility isn't really build for 70 Children to be confined to a small gym for activities....
I have been a member for over a year now and me and my boyfriend would come and swim every now and then, but working 80 hours a week it s hard to actually go, so I have been basically donating they say lol however my last withdraw from my bank I noticed it was $12 extra than usual. I decided to ca...
The place is amazing and my mom and me with my sister always come and have a great time. You can have fun with employees and they aren't that rude. The only bad thing is when the inside pool has too much chorine and outside pool isn't being cleaned up when leaves are at the bottom.
Due to illness I needed to cancel my membership until after surgery. I'll be using the facilities at my doctor's office for physical therapy, and I simply cannot attend the YMCA for the next 6-7 months. I was confused as to why it's an option to join the YMCA online, but you have to provide written ...
I came here with my sister and we all have memberships. One of my sister use to work here & her membership was inactivate so she already had a membership with my mom. Alicia wouldn't let her in even with her other membership. She was being rude, and wouldn't let her in at all. When I come back I DO ...
I had a wonderful time with my neighbor Sue Hall who invited me to go to water exercise class with her tonight. Great class.
Great place and I'm glad it's a place where Christian values are valued.
NO STAR....outdoor pool here is nice...but the lifeguard here is not nice...
Aweful customer service ! I DO NOT recommend taking swimming classes here. The instructor was late for 2 classes and ended on time . You should at least have the curiosity to accommodate your customer for that lost time on your part and they cancelled one day NO NOTICE NOTHING!!!! I got off work ear...
If I could give zero stars and write a review, I would. My family is serving and about twice a year I visit for a week or 2. I am visitng for a week and yesterday I stopped in this YMCA location, where my family has a membership and their son even participates in the after school program, and asked ...
Me and my friends were planning to go to the pool on a Sunday and we re real exited about it. We took a 2 mile walk with an 8 pound cooler all the way up there only to be told we couldn t get in without a member. Now let me say I called twice before arriving once to check and make sure we could get ...
The lady at the front desk was so rude from the moment we walked in. Another young man had to help my children and I with registration to swim in the pool. We are from out of town and were already told on the phone it would cost $5....cool. After her rudeness and trying to say we could not swim beca...
Me and my family love the Y. But it's so unorganized. I have two kids . My little girl was on the swim team. She loved it. The payments went one more than needed. We have called and sent emails. But still haven't gotten our money back.
Quality organization, but family focused to the point of being a detriment to non-parent adults. The basketball court having no ceiling and opening up to the cardio area often means turning up your audio or raising your conversational voice to compete with the loud, protracted outbursts of trash tal...
They do not accept silver sneakers and if you're are a member out of the network but allowed to use they facility the front staff, at least the lady I dealt with, are not very friendly. I did give it 2 stars because their outdoor pool and splash park is nice for kids.
Disappointed in the level of professionalism during swim lessons. When you sign up to teach 3 year olds you must remember that children take more time and patience. If you don t have patience then you definitely need to only teach adults but then again you know that you wouldn t be able to talk to...
I think is awesome because I took lessons there and I learn a lot of things and I had fun to and I think this was a great experience and I would come back every day if I could