Westech systems

Westech systems is a South African IT support company that has been offering premium IT services, software, hardware, networking, IT security, and server and desktop support since 1995. The business operates as a managed service provider with offices in Johannesburg, Cape Town, and Durban, focusing on on-site and outsourced IT solutions for businesses across the country.

According to the company, Westech stands out by supplying, installing, configuring, and supporting IT infrastructures in a systems-driven manner. This unique approach is part of their professional service model that combines state-of-the-art technology with a strong support team to manage and maintain client IT infrastructures.

Westech provides a range of services including network infrastructure design, hosted cloud services, comprehensive cybersecurity measures, and fully managed IT services. They also offer hardware supply and installation, software management, and specific tools like 365 Backup, ePurifier for email filtering, and ATP for advanced threat protection.

To get started, a business can book an appointment with one of the company's consultants or contact them directly via their support email at support@westech.co.za or by calling +27 11 519 4900. They also offer options to choose between on-site or off-site outsourced IT support tailored to unique business needs.

The company offers different IT support models including pre-paid packages, retainer plans with discounted hourly rates, maintenance monitoring, and fully managed services with a single predictable monthly cost. They emphasize that every Rand spent should deliver value and help control costs while reducing downtime.

Westech's SLA helps businesses control costs, reduce downtime, improve productivity, and provide access to a professional IT team without the expense of maintaining a large internal department. It allows clients to budget more effectively and avoid unexpected technical disasters that can quickly turn an ordinary month into an expensive one.

The company integrates tools such as Office 365 Exchange, OneDrive, SharePoint, and uses ePurifier for email filtering to eliminate spam and phishing attempts. They also utilize ATP for real-time monitoring of suspicious activities and 365 Backup for comprehensive data coverage.

Westech systems operates with a nationwide presence, having offices in Gauteng, Cape Town, and Durban. Their head office is located in Sandton, Johannesburg, and they serve companies across major cities in South Africa through their support network.

On Trustburn, Westech systems holds a rating of 4 out of 5 stars based on 9 reviews. The reviews are relatively recent, with the most recent feedback dating back to November 2023, showing a mix of positive experiences and some varied ratings.

Reviewers frequently mention the quality and performance of the products, the reliability of customer support, and the exceptional service provided by staff like Patience and Valdo. Many customers highlight the fast resolution of issues and the friendly, experienced nature of the support technicians.

First-time customers should note that the company has been operating since 1995 and is ISO 9001:2015 & 27001:2022 certified. They offer flexible support options and can be contacted for appointments, making it easy to start their partnership with the IT company.

The company provides guidance on how to prepare for load shedding, including setting up home office equipment to power devices like routers and computers during power cuts. They emphasize the importance of being prepared and planning for the worst situation to maintain productivity.

Westech systems has a rich history dating back to 1994, with its official offering of IT support since 1995. Over the years, it has grown to become one of the leading IT companies in South Africa, recognized for its proven track record and cutting-edge technologies.

The business can be reached via the phone number +27 11 519 4900 or by email at support@westech.co.za. Their physical address is 9 Simba Road, Sunninghill, Sunninghill Place, Block C, Ground Floor, Johannesburg, 2157.

Customers often inquire about why their computer is slow, whether to upgrade an old laptop or buy a new one, and how to work during load shedding. Westech provides helpful pointers and solutions for these frequently asked IT-related dilemmas.