We Know Claims

We Know Claims operates as Mockingbird Public Adjusting, a family-run business that advocates for policyholders in Florida and Georgia. The team, led by Matthew and Lia Dominique Andress, provides ethical representation for residential and commercial property damage claims. They guide homeowners and businesses through the complex insurance filing process to ensure fair settlements.

The business is designed for policyholders who have suffered damage or loss and need an advocate that works exclusively for them. It suits those seeking a clear, ethical approach to negotiating settlement payouts rather than relying on shortcuts. The team focuses on protecting property owners and preserving their sense of place after a disaster.

To get started, potential clients can schedule a free 15-minute phone call with Matthew or text the number (850) 272-3111. Alternatively, users can fill out the contact form on the website to request an initial claim review. The process begins with an initial contact where the team shares the story of the loss to find a resolution.

Matthew Dominique Andress holds a Master of Arts in Ethical Leadership from St. Thomas University and is a Florida Supreme Court Certified Civil Circuit Mediator. Lia Dominique Andress has a Master of Nonprofit Management from the University of Central Florida and is also a certified mediator. Their combined education and certifications support their approach to advocacy and negotiation.

The process involves an initial contact, followed by an on-site inspection and information gathering to document losses. Next, they create a loss estimate using Xactimate® and develop a personalized claim strategizing plan. Finally, they handle expert negotiation with the insurance company to secure a settlement payout.

Public Adjusters work on a contingency fee basis, meaning they are paid only if the client receives a settlement. Their fee is a small percentage of the insurance settlement received after the deductible, with no upfront costs. In Florida, these fees are regulated by the Florida Department of Financial Services.

The business is located in Madison, Florida, and serves clients in both Florida and Georgia. They operate as a small, community-based business with a P.O. Box address at P.O. Box 619, Madison, FL 32341. They describe themselves as a Florida/Georgia-based small business focused on local advocacy.

They handle a wide range of claims including storm damage, water damage, fire and smoke, mold, and sinkhole issues. Specific examples include damage from hurricanes, floods, tornadoes, and even fallen limbs or debris. They also assist with work interruption losses and denied or delayed claims.

The business claims to be the top public adjuster in Florida and values an ethical approach to advocacy. They state that they are licensed professionals who must complete a rigorous insurance course and pass a state exam. In Florida, they must also secure a $50,000 bond and undergo fingerprinting and background checks.

The website states that they are not your typical public adjusters and focus on fair resolution rather than shortcuts. They emphasize a direct, one-on-one support model from start to finish to strengthen claims. This differentiates them from larger firms that might use more automated or less personalized methods.

A public adjuster works exclusively for the policyholder, unlike an insurance adjuster who works for the insurance company. They leverage expertise in reading fine print and understanding endorsements to negotiate better settlements. This ensures the client's rights are safeguarded against the company's trained interests.

You can reach We Know Claims by phone at 855-444-5669.

The official website of We Know Claims is weknow.claims.

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