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Average ratingGreat
4.0/ 5

Based on 9 reviews

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Questions about Apish

Based on 9 reviews, listing data and website checks · updated today

What is Apish?

Apish operates WASH & FOLD, a wash-and-fold service launched in Japan in 2005. The company offers services like laundry pickup, coin laundries, and futon cleaning. They also provide shoe and bag repairs, as well as clothing repair services.

How do I start using the laundry delivery service?

To begin, you must register on their website or at a physical store. You can choose between bringing clothes to the store, scheduling a pickup via delivery service, or ordering through the national delivery service via the website.

What are the specific size options for the laundry bags?

The company offers three sizes based on volume: S size for about 3-5kg, M size for about 6-8kg, and L size for larger loads. As of October 2026, the S size bag is no longer sold for new purchases, though existing owners can still use them.

What are the temporary closure dates for the HARUMI FLAG store?

The HARUMI FLAG store had temporary closures scheduled for October 24th from 3 PM to 10 PM on October 25th, and October 24th from 3 PM to 10 PM on October 25th in 2026. The coin laundry at this location was also temporarily suspended from October 13th from 3 PM to 8 PM.

What items are excluded from the wash and fold service?

Items that cannot be washed include wool, silk, and leather products. Additionally, clothes that may fade, shrink, or deform due to heat, as well as pet supplies requiring disinfection, are not accepted.

How long does it take from pickup to delivery of the laundry?

Typically, the laundry is delivered two business days after pickup. However, there is an express option available for next-day delivery, which incurs an additional fee.

What payment methods are accepted at the stores?

Customers can pay with cash, credit cards, PAYPAY, or transportation IC cards. Note that some specific locations may only accept cash payments.

Can I leave the laundry at a drop-off point or delivery box?

Yes, you can request a drop-off or delivery box service at the time of ordering or pickup. However, if the box is full or deemed unsuitable due to unforeseen circumstances, the staff may take the laundry back.

What are the rules for using the laundry net during the wash cycle?

You can use a laundry net, but it must be removed before drying to prevent poor drying results. If you prefer, you can request that the net remain on the clothes during the drying process.

What are the temporary closure dates for the Nishi-Shinagawa store?

The Nishi-Shinagawa store was scheduled for temporary closure on October 11th and 12th, 2026, with shortened hours on October 10th from 9:30 AM to 5:00 PM.

What is the cost for the color separation laundry option?

If you are concerned about color bleeding or shifting, an optional color separation service is available for an additional 440 yen including tax.

What is the Trustburn rating and review history for Apish?

The business holds a Trustburn rating of 4 out of 5 stars based on 9 reviews. The most recent reviews date back to October 2023, with the oldest review from December 2022.

What is the specific policy for damaged laundry bags?

If the dedicated laundry bag is damaged due to customer negligence, it must be exchanged for a fee. Customers are advised to avoid overstuffing the bag to prevent the zipper from breaking.

How can I contact Apish?

You can reach Apish by e-mail at service@wash-fold.com.

What is the official website of Apish?

The official website of Apish is wash-fold.com.

AI-generated from reviews on this page. Verify anything important with the company directly.

Ivano Scarpa
Reviews 1

The service provided by this company was fantastic. They were prompt, efficient, and took care of all my laundry needs. I was impressed with their attention to detail and how well they handled my clothes. The pricing was fair, and I would definitely use their services again.

Mitchell Reed
Reviews 1

I recently used this company for their wash and fold service and was highly impressed. The quality of their work was excellent, and they were able to accommodate my specific preferences. The staff was friendly and professional, and the prices were very reasonable. I will definitely be using their services again in the future.

Lindsay Greeno
Reviews 1

I recently tried Apish for their wash and fold service and I'm happy with the results. The staff was professional and the prices were reasonable. The quality of their work was good and my clothes came out clean and nicely folded. I would recommend them to others.

Miguel Yepes
Reviews 1

I had a great experience with Apish. Their service was excellent and the quality of work provided was outstanding. I highly recommend them to anyone in need of wash and fold services. The staff was friendly and professional, and they really go above and beyond to ensure customer satisfaction. I will definitely be using Apish again in the future!

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About Apish

Apish develops a company that has a strong ability to continuously contribute to society.

Apish introduces WASH & FOLD, service widely recognized in Western countries landed in Japan. Since its opening in 2005, WASH & FOLD (Wash and Fold) has always proposed an advanced and innovative lifestyle and has a philosophy of being an integral part of the customer's life.