Stephanie Walker
I'm so happy with the services provided by VL Communications! 😊 Their communication solutions are top-notch!
What reviewers say about VL Communications
Customers generally praise VL Communications’ communication services, solutions, customer service, and support. Of the eight reviews, four are 5-star, two are 4-star, and two are 3-star, giving an average rating of 4.3/5; the reviews on file span February to November 2023.
What is VL Communications?
VL Communications is a software developer based in Saint-Elzéar, Quebec, specializing in automotive workshop management software. Their flagship product, AB Magique, has been developed over more than 25 years to meet the needs of commercial companies, including automotive workshops and parts suppliers. The company states its expertise is built on over 35 years of development and consultation with the automotive industry.
Who is the target audience for AB Magique?
The company's software is designed specifically for automotive repair shops and tire fitting shops. It handles tasks ranging from invoicing to accounting, ensuring that the tools match the specific operational needs of these commercial fields.
What are the terms for using their software?
The website explicitly states that there is no long-term contract required to use their products. Clients can choose to continue using the software only if they remain satisfied with the service, emphasizing a choice based on desire rather than obligation.
How does their technical support system work?
VL Communications offers unlimited technical support without any time limits, regardless of the number of questions a client has. The support team is available from 8:00 to 17:30, Monday through Friday, and they use TeamViewer to connect to clients' computers for verification.
What is the quality and speed of their support?
The support team consists of experienced technicians with decades of experience, and the majority of support calls are resolved in just a few minutes. They emphasize that their team is competent and well-trained to handle issues quickly.
How is user training handled?
The company's training is included directly with their products, removing the need for separate fees or external courses. This ensures that users are equipped to utilize the software effectively from the start.
Where is the company physically located?
The business operates out of an office located at 210-1177 Autoroute 440 Ouest, Suite 210 in Laval, Quebec. They also maintain a secondary address listed as 3424 boul Industriel in Saint-Elzéar.
What do reviewers praise about the company?
Reviewers frequently praise the quality of the communication solutions and the helpfulness of the customer support. Many users express happiness with the services and describe the overall experience as excellent or outstanding.
What technology is used for remote support?
The company's website mentions that their support team requires the use of TeamViewer to connect to clients' computers for performing necessary verifications and checks. This tool is integral to their remote support process.
How long has the company been in business?
The company has been operating since 1986, providing over 35 years of experience in the automotive software sector. This long history is cited as a key factor in their expertise and reliability.
How can customers reach the technical support team?
The website provides two phone numbers for contact: a main line at 450-963-8940 and a toll-free number at 800-268-4044. There is also a specific extension, ext. 6, designated for technical support inquiries.
What core values guide the company's operations?
The company's values include transparency, honesty, and integrity, which they claim are at the heart of their operations. They also emphasize building a reputation based on trust and maintaining a close proximity to each client.
What is the official website of VL Communications?
The official website of VL Communications is vlcom.com.
How is VL Communications rated on Trustburn?
On Trustburn, VL Communications has a rating of 4.3 out of 5 based on 8 reviews.
AI-generated from reviews on this page. Verify anything important with the company directly.
John Bonczek
I had a really good experience with their communication services. The quality was great and the customer support was helpful.
Amy Massey
I have been using VL Communications for a while now, and I couldn't be happier with their services. 😄
Todd Fisher
I recently used their services and I was very impressed. Their communication solutions are excellent and the customer service is top-notch.
Hernesto Perez
This company is average. They provide decent communication services. The overall experience was satisfactory.
Michael Barone
👍 The best communication services I've ever used! VL Communications is simply amazing! 👏
Marc Rosenman
VL Communications provides reliable and efficient communication services. I would highly recommend them.
Kristen Stone
I can't express how satisfied I am with VL Communications! Their services are outstanding. 😊
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Get the widget for your site →About VL Communications
VL Communications is a software developer. AB Magique has been specifically designed to fulfil today's commercial companies needs.
Their expertise is the result of more than 25 years of development and improvement based on customer feeback and the automotive industry in general.
No matter what your commercial field is, automotive workshop or parts supplier, AB Magique can most certainly be appropriate for you.
- Website
- vlcom.com
- Phone
- 4509638940
- Address
- 3424 boul Industriel
- Categories
- Retail