C'était ma première commande chez VivaShop et tout s'est très bien passé. Les produits étaient bien emballés et conformes à mes attentes.
What reviewers say about VivaShop7
What is VivaShop7?
VivaShop7 is an online store operated by DOTLEAP LTD, offering a wide selection of useful and original products at low prices. It serves customers looking for gifts, personal treats, or practical accessories, with a catalog regularly updated to provide new choices.
How can I change or cancel my order?
The store accepts cancellations or modifications only before the order is processed. Once the team has handled the order, it cannot be changed, so customers are advised to review their selection carefully before confirming the purchase.
What are the delivery costs and membership fees?
Standard delivery costs 8.80€ and typically takes between 5 and 7 working days. The business also offers a VivaShop7 Club membership that costs 47.80€ per month, which includes benefits like free shipping for members.
Which payment methods are accepted and how is data secured?
Customers can pay using Visa, Mastercard, or Carte Bleue via a secure SSL-encrypted payment page. The company does not accept cheques, postal orders, or bank transfers, and payment information is not stored on their servers after authorization.
Where is the business located and how can customers reach support?
The business operates from its registered address at Unit 126, Spur Road, Isleworth, England, TW7 5BD, and handles customer inquiries via the phone number +33 1 89 86 21 21 or the email address contact@vivashop7.com.
What do recent customer reviews indicate about the service quality?
A recent 5-star review from August 2026 noted that the first order experience was smooth, with products arriving well-packaged and matching expectations. This positive feedback highlights the reliability of the service for new customers.
What specific security measures are mentioned for online transactions?
The website explicitly states that all payment information is encrypted using SSL technology, and the transaction is approved by the payment service provider without storing card details on their own servers.
What is the policy for returning unsatisfactory items?
The store provides a 14-day withdrawal period for returns, allowing customers to request a refund if they are not fully satisfied with their purchase, provided the item is returned in its original condition.
What options are available if the delivered product is defective or incorrect?
If a product arrives damaged or does not match the order, the customer can request an exchange, a new correct delivery, or a cancellation of the order instead of a standard refund.
What should a customer do if they did not receive an order confirmation?
The FAQ section explains that unconfirmed orders might end up in spam folders, prompting customers to check their junk mail before contacting support at contact@vivashop7.com.
What are the specific operating hours for customer support?
The business operates with specific opening hours for support: Monday to Friday from 8:30 a.m. to 6:30 p.m., and Saturday from 9:30 a.m. to 1:30 p.m., though the main website hours are listed as 8:30 a.m. to 6:30 p.m.
What product categories are available on the site?
The store offers a variety of categories including Maison (Home), Mode (Fashion), Beauté (Beauty), and Animaux (Pets), with a total of 125 products currently listed on the homepage.
What languages and currencies are supported by the platform?
The site states that it only accepts EUR payments and currently offers content exclusively in French, English, German, Italian, and Finnish, limiting immediate access for other language speakers.
What is the official website of VivaShop7?
The official website of VivaShop7 is vivashop7.com.
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"Bienvenue sur VivaShop7, votre boutique en ligne qui vous propose une large sélection de produits utiles, originaux et à prix mini ! Que ce soit pour faire un cadeau, vous faire plaisir ou dénicher un accessoire pratique, vous trouverez tout ce qu’il vous faut en quelques clics. Notre catalogue est régulièrement enrichi pour vous offrir toujours plus de choix et de bonnes surprises. Vous avez remarqué un prélèvement VivaShop7 ou une mention HPY Vivashop7 sur votre relevé bancaire ? Rassurez-vous : nous vous expliquons tout ici, en toute transparence. Consultez également les avis Vivashop7 pour découvrir l’expérience de nos clients !
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- Website
- vivashop7.com
- Phone
- +44189862121
- contact@vivashop.com
- Address
- Unit 126, Spur Road, Isleworth, England, TW7 5BD
- Business hours
- (Monday to Friday from 8:30 a.m. to 6:30 p.m, Saturday from 9:30 a.m. to 1:30 p.m.)
- Categories
- Apparel & fashion