Vistec

Vistec is a regional broadband and VoIP service provider based in Wiesbaden, Germany, offering ultra-fast internet services for both residential and business units. The company has been operating since 1992, initially focusing on visualization technology before shifting to internet access in 1994. Their services include various connection types such as GLASfaser, FTTH, VDSL, KOAX, 4/5G LTE, and WLL Richtfunk.

Vistec provides a comprehensive range of IT services including internet access, security solutions like Firewall and IPS, email management with spam and virus protection, and server housing. They also offer phone services through VoIP and Centrexx, as well as web hosting with SSL capabilities. Their approach emphasizes a personal connection with customers, which they describe as a key strength.

The company operates out of Hagenauer Str. 42 in Wiesbaden, Germany, and serves the Wiesbaden area and its surroundings. Their local presence allows them to provide personalized support and maintain a close relationship with their clients, which they consider a significant advantage over larger providers.

Vistec has been in business since 1992, with a specific focus on internet access starting in 1994. Over the years, they have maintained a consistent emphasis on security, reliability, and service quality while adapting to evolving internet technologies and customer needs.

Recent reviews from 2023 highlight that technicians are often punctual, courteous, and knowledgeable, though some customers experienced delays or subpar work quality. The most common praise includes efficient problem resolution and reasonable pricing, while complaints focus on late arrivals and unprofessional behavior.

Vistec uses Acronis Cyber Protect Cloud in their data centers, which includes three independent data centers with firewalls to ensure secure data backup. They also utilize REDDOXX solutions for email archiving and integration, ensuring compliance with legal requirements and providing decentralized backups.

The company offers a variety of internet connection types including GLASfaser, FTTH, VDSL, KOAX, 4/5G LTE, and WLL Richtfunk, allowing customers to choose the most suitable option for their specific needs and infrastructure.

Vistec emphasizes a personal approach to customer service, stating that 'a little closeness is important in the internet' as well. They pride themselves on having a dedicated team with long-term expertise and a willingness to personally assist customers rather than relying solely on automated systems.

The company's email management services include IMAP servers, Hosted Exchange, Microsoft 365, and dedicated SMTP servers, with a special focus on email archiving that meets legal requirements and provides secure, encrypted storage.

Vistec's server housing options include both virtual and physical solutions, ensuring that customers' servers are securely housed and well-maintained. They also offer web hosting with SSL certificates to enhance website security and performance.

Vistec's IT service includes network maintenance, Windows systems, Microsoft Exchange, patch management, and monitoring. They also provide a support portal for ticket creation and remote assistance via TeamViewer for efficient troubleshooting.

Vistec's data backup solutions include Acronis Cyber Infrastructure and Acronis Cyber Protect, with a focus on creating redundant backups and ensuring data integrity. They also offer cloud backup services to protect against data loss.

Vistec's phone services include VoIP, Centrexx, NFON Cloudya, and Foncloud, allowing customers to make and receive calls over the internet with high reliability and security.

The official website of Vistec is vistec.net.