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VCloud Intelligence provides an AI-powered platform, branded as Velora™, that audits customer interactions for contact centers across multiple industries. The platform analyzes calls, chats, emails, and digital conversations to assess compliance, quality assurance, regulatory adherence, and operational performance. Its features cover adverse event detection, objective scoring with timestamped evidence, script adherence evaluation, transfer and escalation tracking, and training readiness simulations. The company is headquartered in Las Vegas, Nevada, and targets sectors including pharmaceuticals, insurance, mortgage servicing, financial services, payments, and utilities.
- Website
- vcloudintelligence.com
- Phone
- 16056674783
- support@vcloud.com