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Utility Connect

4.9· 615 reviews
Average ratingExcellent
4.9/ 5

Based on 615 reviews

599%
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11%
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What reviewers say about Utility Connect

Generated with AI from 615 reviews on Trustburn · updated yesterday

Customers generally describe Utility Connect as helpful, organized, and convenient, praising the staff by name for being proactive and making the setup of utilities and other home services easy, especially when moving to a new home. The company holds an average rating of 4.9 out of 5 across 615 reviews, with 97% rated 5 stars, indicating a strongly positive overall pattern.
What does Utility Connect do?

Utility Connect researches home service options including Home Security, TV & Internet packages, Electric, Gas and Water, and helps make moving easier. They set up these services for customers in their new homes.

What are the most common complaints about Utility Connect?

Based on the critical 1-star reviews on file, the most common complaints are about receiving incorrect or error-filled information (such as wrong provider details or missing contact information) and about feeling that the company simply recommends whichever provider pays them the most rather than the cheapest option. One critical reviewer also described the service as a waste of time and felt the recommendations were not truly in the customer's interest.

AI-generated from reviews on this page. Verify anything important with the company directly.

G. Deckow
Reviews 1

My experience with Utility Connect was fantastic. Sonia was incredibly organized and proactive. Because we were in the middle of a new build, she didn't just wait; she reached out to check on our progress as the closing date approached. She also stepped in to handle several tasks, which really took the weight off my shoulders. Big thanks to Sonia for her excellent support!

E. Gaylord
Reviews 1

Sonia at Utility Connect made setting up utilities for my new home in The Colony, TX a breeze. She was incredibly supportive, helping me sort out everything from internet to power and water. Thanks to her expertise, the whole process was much less stressful than I expected.

P. Roob
Reviews 1

Huge thanks to Justin and the team at Utility Connect in The Colony, TX! I’ve been incredibly impressed with the phone support; it’s easily some of the best service I’ve experienced lately. The genuine professionalism and polite communication really made a difference. I also appreciated the transparency and honesty in your personal approach. You truly gave my new home setup a wonderful welcome. I feel completely secure and ready to move forward. Blessings to Justin and the whole crew!

C. Kutch
Reviews 1

Working with Sonia at Utility Connect in The Colony was a fantastic experience. As first-time homeowners, we had plenty of questions about setting up home security for our new place, and Sonia handled them all with genuine patience and clarity. She took the time to explain every detail without being pushy, ensuring we felt completely comfortable with the system we chose. Her attention to detail was outstanding. I highly recommend her service!

L. Eichmann
Reviews 1

I had a frustrating experience with Utility Connect in The Colony. The summary email they sent was full of errors: my water and electric providers were listed without any contact details, the gas company info was wrong, and they auto-selected the trash service at a premium price without offering alternatives. I ended up wasting time verifying everything myself. Not worth the hassle.

S. Emard
Reviews 1

I was thoroughly impressed by the service at Utility Connect in The Colony. Taylor was incredibly patient and clear, taking the time to walk me through every detail until everything made sense. By the end of our conversation, I had all my appointments organized and received a quote for homeowners insurance. Highly recommended!

O. Larson
Reviews 1

Moving to The Colony, TX from out of state was a bit of a maze when it came to utilities, but Utility Connect made the process seamless. Trey was an absolute lifesaver—he stayed on the line with me through some major cell service glitches and patiently walked me through every detail. It is rare to find someone who can explain things so clearly to a total tech novice. Highly recommend their service!

F. Schoen
Reviews 1

Tiera made relocating to The Colony a breeze. As part of Utility Connect, she provided expert guidance and handled all the utility setup with impressive professionalism. It was a huge relief to have someone so knowledgeable managing the details for my new home. I highly recommend their services for anyone looking for stress-free utility management.

M. Rempel
Reviews 1

Utility Connect in The Colony handled my utility setup with care, finding competitive rates for electric, internet, and phone. They made the immediate connection for power and water a breeze, removing the usual stress. Since I was waiting for out-of-state furniture to arrive, we held off on internet until a month later. Erika stayed in touch and secured an excellent internet plan for me. Highly recommended service!

L. Nienow
Reviews 1

Relocating to The Colony, TX, and settling into a new home while being far from my previous city made the move stressful. Utility Connect made an incredible difference. They took over the hassle of researching internet, security, utility providers, and even trash collection for me. Trey was my consultant, and he was thorough, personable, and clear about all available options without any hard selling. It felt like a huge weight was lifted off my shoulders as my massive to-do list shrank dramatically with just one call. Highly recommended!

L. Lowe
Reviews 1

Moving from The Colony to California felt overwhelming, but Utility Connect made the transition seamless. A huge thank you to Raleigh for his exceptional service. Since my needs were different from our move nine years ago, I wasn't sure where to begin. Raleigh patiently walked me through every detail, ensuring I had the correct contact info for all my new services. He guaranteed that my utilities were transferred and my mail forwarded before we even arrived. If you need reliable help with utility logistics, this is the team to call!

Pat Arellano
Reviews 1

What a convenient service to rely on especially when it's someone like Rena who can provide all the details of the various options for the city I'm moving to. She provided information that would have taken hours for me to get. And she helped me find the best deals for me. She has already set up some of the services for me and offered to help me get other services such as painters, cleaning services, etc, and told me I can call her anytime in the future for further assistance. I know I can count on her when I call back for more assistance. It was a wonderful experience.

Adriana Lafayette
Reviews 1

Today I was assisted by Vincent. His customer service is on another level ! Probably the best customer service I've ever had and over the phone is impressive! I never do surveys but I had to today. He was super patient with me finding the best deals and a positive attitude as well. I Will definitely be calling back for internet and cable service and Vincent is who I'll be calling for ! Great employee !

Konan Kohut
Reviews 1

Having recently moved from Washington we were amazed at this free service and how easy it was to go through the process. While most people will probably use the phone we found them to have an office in out neighborhood that were moving into.Justin helped us through the process and we got to see behind the scene at the magic that these folks provide. He helped to set up out electric service shop for the best deal on internet service providers. Later I found out that they can also help me to switch over my home and auto insurance as well.

Shawna Watson
Reviews 1

I was referred to Utility Connect by a local Dallas realtor, and was very happy to have gotten a hold of them on the same Saturday that I sent in an online inquiry. Vincent was so professional and had my best interests in mind when setting me up with my utilities- very helpful for someone moving from far away! I would highly recommend them to others moving to the area.

Josie Paul
Reviews 1

Upon picking up the keys to our new house, I realized that I had not initiated any utility services. As I began looking through paperwork for a list of service providers, I found a number for Utility Connect, where I could make one call and take care of all of this in one quick step. I decided to give it a try and am I glad I did! Rayna was fantastic in meeting all of my needs and establishing all of my utilities in a very short time. Professional, expedient, while offering exceptional customer service!

Michelle
Reviews 1

I was overwhelmed with all the electric companies available in Texas. I was unsure of how to choose and how I would ultimately get the best savings. I called Utility Connect today and Keith provided me with exceptional customer service. He was able to navigate all the plans and get me the best possible one in my area. I really appreciated his knowledge and efficient service. I want to absolutely thank you for your service today. It was a breath of fresh air..

Taffeny Ann O'Daniel
Reviews 1

EXCELLENT! I HIGHLY recommend this company to anyone. Adrian was so patient, professional and customized the services to the needs of my family. I appreciate this kind of service so much. We were moving during Christmas week and having it all done in ONE call during the afternoon when I was off work was AWESOME!

M Woods
Reviews 1

My rep, Ken McDonald, did an outstanding job researching for the best utility companies for us. Very helpful since we are moving from out-of-state and had no idea which companies were even in the area. He made the phone calls and got everything set up for us. Major help! So glad this service was available. Thank you!

Shaina Brown
Reviews 1

Vincent Barrera took care of me and all my needs. I am beyond pleased with my experience with Utility Connect. He was so helpful and professional, he made me feel like family. I would recommend this company to anyone who wants to save money! I would give them 10 stars if I could.

Dana Brown
Reviews 1

Utility Connect provided a quick and easy method by which to secure utility, county, tv/Internet, security, and lawn care services in one conversation. Vincent Barrera, UC's representative, was professional, knowledgeable, and courteous throughout our effort. Each of the companies contacted responded quickly with confirmation notices, which affirmed UC's efforts on our behalf. All-in-all the service was excellent, and we recommend them to others.

Misti Day
Reviews 1

I have had a great experience with Vincent from UtilityConnect he gave me all the information to help me make an educated decision without pressuring me excessively. He listened to my concerns and made switching utilities easy. I'm usually apprehensive about services like this but he has been great! Thanks Vincent!

Xavier Spencer
Reviews 1

Kristen was very helpful and knowledgeable in getting the utilities for my home setup. She was attentive to what my wants and needs were, and she was diligent in responding and following up. Kristen's help saved me valuable time in searching for the best deal and calling to setup the various services for my house. It was a great joy working with her.

Christina Young
Reviews 1

Jonathan was AMAZING. After spending the time to make sure that I had an electricity plan that best worked for me, he diligently worked to make sure that everything was all set for when I was supposed to move in. I can t brag on him enough for his attentiveness and politeness. He even helped me figure out an internet provider as well. I would highly recommend this service! Jonathan went above and beyond to make sure I was taken care of.

Jessica Patterson
Reviews 1

Rayne was the lady that worked with me. It was by far the best experience I've had while setting up all my new services for a new rental. I wish i had this opportunity to use this on my prior rental properties. She was helpful and kind and made sure to explain everything perfectly. Hassel free and I 100% reccommend this to any one who gets offered this service.

Janelle McEachern
Reviews 1

This is my second time using Utility Connect when I moved. The time I have saved and the help they gave me was invaluable. Small details I would have forgotten they took care of smoothly. Thanks to Vincent Barrera and everyone who helped take a lot of stress off my shoulders.

Robert Debs
Reviews 1

The experience was VERY good. Rayna did a fantastic job. Rayna was very helpful, knowledgeable and went out of her way to help (followed up with me promptly etc.). Rayna took away my initial doubt of using this service, I m glad I called & glad she was the one to assist me.

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About Utility Connect

Utility Connect Researches your home service options including Home Security, TV & Internet packages, Electric, Gas and Water. We make moving a breeze.

Utility Connect is a company that specializes in researching and providing home service options to its clients. The company offers a wide range of services, including home security, TV and internet packages, electric, gas, and water. With Utility Connect's help, moving to a new home has never been easier.

One of the main advantages of working with Utility Connect is the convenience it provides. Instead of spending hours researching different service providers and comparing prices on your own, you can simply turn to Utility Connect for assistance. The company has already done all the legwork for you by identifying the best service providers in your area.

Another benefit of working with Utility Connect is that you can save money on your monthly bills. By choosing the right service provider for each category (home security, TV and internet packages, electric, gas, and water), you can potentially save hundreds or even thousands of dollars per year.

Utility Connect also offers personalized recommendations based on your specific needs and preferences. For example, if you're someone who enjoys streaming movies or playing online games frequently at home then they will recommend an internet package that suits your needs perfectly.

The process of working with Utility Connect is simple: just provide them with some basic information about your current location or where you are planning to move to along with what services do you need from them like Home Security etc., then they will take care of everything else! They will research all available options in your area before presenting their findings back to you so that together we can make an informed decision about which provider(s) would be best suited for our needs.

In addition to helping individuals find the right service providers for their homes or businesses; Utility connect also works closely with real estate agents who are looking for ways to add value when selling properties. By partnering up with us they can offer potential buyers access not only great deals but also peace-of-mind knowing that their new property comes equipped with top-notch utilities such as Home Security systems etc..

Overall if anyone wants hassle-free utility connections without any stress then there's no better option than choosing "Utility connect". Their team consists of experts who have years' worth experience in this field so rest assured knowing that we're getting quality advice from professionals who know what they're talking about!

Address
6005 saintsbury drive
Categories
Utilities