So i lost over 12k in medication due to power loss from Hurricane Irma. UPC made me get something in writing stating my power loss was wind related. I was able to get a letter from Duke stating this. Now they want their adjuster to come out to take picture of the broken pole in my backyard. ( i have...
We filed a claim with UPC after we found we had water damage throughout our kitchen and into one of our children's bedrooms. The adjuster came out and they sent out a water drying company. A week later, after they found mold through the entire damaged area with 4 young children one being a newborn t...
We are extremely happy with UPC Insurance. We had water damage to our home. Soon after notifying UPC of our crisis, the adjuster Troy came to our rescue. He was nothing short of fantastic. We highly recommend UPC. Very professional and timely during our time of need. THANK YOU UPC!!!
Great experience, adjuster was very professional and walked me though the entire process. Thanks Sue
Do not bother getting any insurance of any type from this company. If you have insurance with UPC, do yourself a favor and quit immediately. I have wasted so much time with UPC and all it has caused is headaches. Do not believe anything they tell you. They are extremely dishonest. When they tell you...
Poor customer service from the UPC claim adjusters who are condescending at times and have very poor customer service. I experienced two separate negative experiences with claim adjusters. I will be finding another company for coverage due to being treated poorly.
Steal your money, they were paid 3 different times by my mortgage company and refunded me for one! So hard to contact.
EDIT: STILL HAVE NOT RECEIVED MY MONEY, YOULL SEND THEM THE NECESSARY DOCS AND THEYLL CLAIM A WEEK LATER RHEY HAVENT RECEIVED THEM.
The claim handling was exceptionally responsive, and met my family's needs beyond my expectations.
Stay away from this unethical company. I received a notice of nonrenewal on a policy that was and had always been paid as agreed. They claimed it was due to, "ineligible plumbing" but I was dropped without an explanation or the opportunity to fix the issue. The notice followed an unrelated claim for...
The worst experience. The claim process is flawed. Lack of coordination. They empty promises and does not fulfill their obligation. Response is terrible. I had to write to the CEO and Chairman of the Board to get response from UPC. The claims officer is not to be trusted. He will promise you one thi...
I've been out of my home for a month already and yet nothing has been done by them 3 times has an adjuster came to my house and giving me the b.s. that they want to get my claim in as fast as possible but yet they never send the info in I'm living in a hotel with 3 kids that have gotten to the point...
Horrible. Was insured 12/2019. They asked for videos with 7 days of me moving into my home. I get a letter saying I will be dropped 3/2020. I have received multiple letters about my policy coverages and even a letter saying I will get a refund for over paying. Get it together. Unprofessional and a c...
I recently found myself in a situation where I had no idea how to handle the damages to my home and property! Thank God I have UPC Insurance and my Insurance adjuster was there to help, every step of the way! Unfortunately, I was quite ill with pneumonia and Charles went above and beyond what I wo...
I've been trying to contact UPC for over a month now regarding my claim for damage caused by hurricane Harvey. I keep being sent to a third party that leaves the agents at UPC a message to contact me, but they never do. I need to start repairs but it's impossible to get a hold of these people.
Mr. Tony Ramirez is a fair adjuster. Thank you, Sir.
From the very beginning I have had to fight every step of the way with UPC. They do not respond in a timely manner. This whole ordeal could have been solved in a few weeks and not months if only they would communicate. I would never recommend this company for home insurance.
Good service to customers and excellent claims adjuster plus affordable.
I had a slab leak in my Florida home. UPC was quick to help me repair and restore my home.
Roxanne, was a delight to deal with, pointed me in the right direction regarding my claim. Lets hope the rest of the experience is the same.
The worst experience with a insurance company I have ever had. they tried every avenue they had to low ball and be difficult. It made me physically ill trying to work with them
Worst company ever!
It's been over 5 weeks and no one has contacted me. Have left 2 messages for the adjustor and yet no response. Horrible !!!
Horrible at communication, not responsive at all. We have a claim open due to Irma, and in the 5 months the claim has been open, we've received a total of 4 phone calls. When I have questions, they go unanswered for weeks. I have money owed to me in recoverable depreciation that I submitted paperwor...
Thus far, HORRIBLE EXPERIENCE! I made my Claim the Day Hurricane Irma happened in September. To date, all I get is BS and run arounds. They tried to deny any damage. My Subcontractor found about 30K worth.....I pay for insurance in the event I have Damage, they are supposed to pay for that damage. I...
Very Very slow to process claim. The adjuster explained repeatedly over several months that they have many claims and it typically takes a while to get to yours. Also read the fine print in the UPC contract before signing. They don't cover a lot of things you may think an insurance company should co...
After five years with UPC Insurance we received a non-renewal letter in the mail on 1 /2020 Reason: "catastrophic loss". We never experienced a catastrophic loss and at no point did they ever contact us.
This was my first claim on a property and UPC made it simple. My claim adjuster Lee walked me through the process, answered all my questions thoroughly and made the process less stressful.
What a great team to handle my homeowners insurance. I had to make a claim for some damages that our home had incurred. They handled it efficiently and with courtesy.
Very thorough and reasonable insurance firm with great pricing and customer service. Their response during a wind damage claim was a dream, and helped mitigate damage inside the home.
My home was unexpectedly damaged in a flood. Obviously it brings a lot of stress and uncertainty. UPC was so quick to respond. The claims adjuster was at my house the very next day (damage happened on a holiday - of course!). I was walked through the process and it was resolved quickly, allowing me ...
I received a letter in the mail today that UPC is dropping us because our roof is in disrepair. We bought the home 2 1/2 years ago, and the roof is under 4 years old. Half the home is pitched and the other is flat. When I called them I talked to an extremely rude fella named Dan. Dan let me know tha...
We have been in a claim process for our roof damaged by IRMA. The process has been horrendous. We get limited communication from UPC. We have an attorney representing us. We had to sue UPC for our roof replacement. My neighbors have all settled there claims with various insurance companies. The hom...
Penny ,who handled my claim, was so efficient and kept in contact with me throughout the process. The contractors they used were excellent as well from the adjustor to the restoration company. I appreciate the attention to detail and support they gave me. I would definitely recommend UPC!
UPC Insurance is a great company. Their premiums are really good and they have some of the best customer service representatives. I would recommend this company to anyone.
After waiting for more than a month UPC denied the claim saying it is not covered. I knew the leak was not accidental and I had told them so. After 6 weeks they denied the claim saying "the leak was not accidental" . This is my first time calling a home insurance company and I am disappointed not...
Excellent customer service! Member communicated very well throughout the process and kept us well informed.. All of our needs were met, customer satisfaction guarantee!!
James was very friendly, professional, and answered and questions or concerns I may have had during this process. The remediation team and inspectors were also very friendly and professional as well. They made sure to communicate with any new information and came out quickly to get the process star...
I have been insured with them for less than a month and received a letter from them stating that they are cancelling my insurance due to building materials in front of the house and that those materials are a danger to thieves that may be on my property to steal things and they were afraid that a ...
We had a great experience with UPC when filing our claim. Process went smooth with no problems at all. 5 stars!
It is impossible to reach any one on the phone with this company
Best insurance company and associated staff who handling my claim are the best in my entire encounters with insurance industry.
Totally unprofessional customer service... Some employees do a good job, while others are destroying the reputation of this company, and frankly should be fired for doing that!
I recently had a leak in my laundry room and needed to file a claim. I filed on a Monday afternoon by Tuesday Lee was out to assess the damage. He asked that I give him about a week to complete his end of it however within 72 hours we were all done with the paperwork from his side. Overall a very ea...
We purchased our home three years ago. We went with UPC based on our agent s recommendation. I that three years our rate has gone up over 40%. No claims filed, no additional risk, basically no reason at all. Gradual increases can be expected with homeowner s insurance, but I feel this is a bit ove...
Although I've never filed a claim before, I found this process to be simple and efficient :)
Ryan was very professional, he explained the whole process and it was done in a timely manner. I would highly recommend him and UPC Insurance to anyone in need of this service.
They were very understanding and helpful I would recommend them to anyone that need help
My first time claim EVER, and with UPC Insurance, the process went smooth and stress free. Great Company, easy to work with, extremely informative and professional, and wonderful people as well! Thank you for being there for me!
Totally Incompetent.
I sold my house and canceled the insurance on 8-12-20. I was told it would take 7 to 10 business days for a refund. Today is business day 19 and found out they mailed the check today - but sent it to the wrong address. Due to their error, I was told I would have to wait anoth...
Great experience. Good people that treat you right. Yes, they kept their promise.
Been with this company since 5/2019. They sent me an email requesting pictures which took me an hour to do. Thought everything was fine because I never heard another word from them until 01/2020 when we received a non renewal letter for failing to comply? Great communication UPC. What exactly didn ...
thank you for paying $0 on my hurricane irma. lived through a flood for 3 weeks, my roof fence and trees destroyed and they paid 0.
After recent hail storms my roof started leaking. Had several roofing companies look at it and they said the roof can't be fixed. UPC said that only 12 shingles need fixed. Every time it rains water drips from the walls and ceiling. Yet according to them it is only 12 tiles and they won't fi...
Very unpleased with this insurance company. Clearly my roof needs replaced. I had a few close friends and a roofing company confirming it needs replaced. UPC Insurance just wanted to save money than caring about me and my family with having a good roof over our heads. I am very upset and will be loo...
Water backup from sewer, causing significant damage and required extensive clean up. UPC handled well and quickly.
My agent helped me throughout my claim in a timely manner. He was always easy to get ahold of and answered any questions I had. Filing an insurance claim is never going to be the most fun or easy thing to do but they made it as easy as possible
Yes my claim started a little rocky because extra field claim adjusters and desk adjuster were brought in to help but once my claim got going I was satisfied....my real problem was with my roofing contractor.
I purchased this policy effective 5/28/19. I was asked to send several photos of areas in and outside of my home, which I supplied back in the early part of June. I received a request in August, 2 months later, to take a photo of my plumbing, including the year. I had no idea what they were refe...
I made my first claim in over 18 years. The adjuster from UPC who contacted me, Charles Maggio license # W413652, attempted to bully me into canceling my claim. I spoke with his office manager, Tina Kennedy, who was of little assistance. After complaining to Tina, an independent inspector/ contr...
Clayton Green and his team were highly knowledgeable, professional, and responsive during our time of distress. I highly recommend UPC!!
UPC has been the worst experience I've had in a while. They require you to take take photos of your rentals, or have your tenants do it. And it's around 60 photos. The upload process is one page at a time, so you're not quite sure exactly how many and what the photos consist of. Lastly, a month late...
I had recently helped my elderly parents through the process of buying a home. We had acquired UPC homeowners insurance through a 3rd party broker which is not uncommon as my parents purchased a home near the beach and the broker bundled the flood and homeowners together. I was contacted on my cell ...
Good luck it's been 2 months and you can not get a hold of anyone or receive a call back. I've done the claims submission form twice in e-mail and still nothing.
Had some plumbing issues . With just a little time and patience, had good results with adjuster and the company in general. Renewal came due, decided to stay with UPC. Good overall experience.
Do not use this company! I am currently shopping for another company for both my properties!
Poor customer service for claims. Unresponsive and refused to provide another claims adjuster. Would not recommend
UPC Insurance has been great to work with! Their upper management is really dedicated to the growth and improvement of this company, day after day. Very impressed with all of the hard work.
Most people only take the time to write reviews when they've had a poor experience. UPC has much better coverage and service than Texas Windstorm Insurance Company, Farmers, and State Farm can offer families in coastal areas. My home and my mother's are covered by UPC. My friend Cedric had to make a...
Jeff was really great to work with, and responded to our claims and phone calls very fast and professionally.
Filed a claim and was told I would be contacted for the adjuster to come out. Waited a week and I started calling finally got a hold of someone and they gave me my handlers # and ext. Left several messages and finally she picked up the phone on the 4th day of trying to contact her. Set up the inspe...
Submitted a roof damage claim which took ~6 months to be denied. UPC was awful throughout the whole process, and I couldn t get timely updates for my claim. I ended up having to pay out of pocket for my roof, and due to the long wait had to repair water damage.
On average, UPC has lower premiums ...
This is the worst insurance company I've ever dealt with out of 4 different States. They're an insurance company by name only. Never actually helping their customers....They literally deny any claim you make and always make sure that the repairs are just under what your deductible is that way they ...
Cindy Pope wasn't helpful and she was rude when u talk to her over the phone .i had to wait over 3 month to get a check .the check that she send me can't cover anything .i'm still Waitting for my roof to be fixed.we called her again no answer always no answer /very disappointed.
AVOID UPC AT ALL COSTS! I purchased their insurance in mid-December and completed my inspection report by taking photos and a video of my house and attaching some documents to their report. They said that I hadn't submitted all forms and the pictures were too small (these were 2 MB photos taken on a...
The adjuster contacted me immediately, came out the next week, and received a check a week later. Amazing! I have great peace of my with them as my insurer.
My experience with UPC Insurance for my home has been positive. They handled a recent claim excellently professionally and in the right time. I recommend UPC Insurance to my friends and family.
I had UPC insurance on my home for 6+ years for a grand total of $15,00.00+ give or take a hundred or two and have never, ever filed a claim. All of a sudden I get a cancellation letter indicating the policy was being canceled due to me not letting them inspect the property. I was never notified ...
Very responsive and explained the whole process clearly. The process was painless when it came to dealing with our insurance adjuster.
Adjuster with UPC claims are soo rude, they just dont want to listen us and talk very rudely. I have a claim going on with them and they said they cant adjust my house AC money as it was repaired before filing claim, i explained i have a baby at my house i could not wait over night to call u guys an...
Had a slab leak (water leak) at my house. UPC insurance came out and gave me an estimate, which allowed me to get the leak fixed. Very happy with their service! You always hope not to have to use insurance but it is nice to have when you need it.
Ive been working with UPC for almost 10 years and I have had nothing but great experiences with them.!
The worst HOMEOWNERS INSURANCE, my home was hit by A storm over 2 years ago and they won't pay, I haven't lived in my house since, my house is rotting and ruined because of them!! I hired an attorney and we are still fighting them, still won't pay, my children can't go to there home because of UPC I...
Professional, courteous and they went above and beyond with my claim situation.
Pipe broke under sink soaked cabinets and warped panels, without inspection just pictures we sent agent was able to determine it was a long term slow leak! We would have noticed the lake on the floor if it was long term. She was an expert at determining the stains were long term not from being soake...
We were very pleased with the customer service provided by a very competent claims adjuster.
Most awful insurance company to have. We made a claim TWO months ago and I should be on salary from UPC as I am having to call them to receive updates, ask my adjuster to email me and still haven't received much. UPC doesn't have a way you can call directly into your adjuster so if you have the time...
I've had several houses in several states, and had a range of claims from interior to exterior. From roofing to black mold. And by far, this was the easiest, consistent process I've experience. There is no way I'm ever switching companies.
Dealing with UPC Insurance was a "wonderful" experience even under the circumstances. Brendan Devine was so helpful and everything we were told was going to happen wound up happening before we knew it. Would highly recommend them...
It has been 48 days since Hurricane Michael hit and when I call my adjuster her voicemail still says she s been reassigned to another department not to leave a voicemail. She and her supervisor explain that this is an IT Issue. I ve even emailed the CEO of the company. Amazing that a billion dollar ...
UPC Claims Adjuster Sue Roblee and UPC were great. I suffered water damage to my home (burst pipe). Sue came to my home and met with me face to face in a timely matter to evaluate the damage. Sue was professional, polite, and informative. Sue really cared and tried to do all she could to process m...
Had a problem with shingles blown off our roof during a windstorm. Contacted UPC . Brendan our property claims adjuster showed up within 24 hours after contact. Assessed this issue and assured us that the issue would be resolved with the replacement of our roof. Brendan is a very professional , pe...