Unto This Last

3.8 · 52 reviews
untothislast.co.uk Write a review
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Oliver Knight
Reviews 1
2020-09-14 10:50

Excellent, modern furniture at a reasonable price....

Excellent, modern furniture at a reasonable price. I had good customer service during my order - including some minor bespoke modifications on one item - and it was ready as promised. They called me to say that delivery would be delayed by a day, but then managed to get it to me a day later with no ...

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Annajane Guzel
Reviews 1
2020-09-13 05:49

Amazing service, loved that the furniture is made...

Amazing service, loved that the furniture is made in London and delivered by bike. So refreshing to order from a company that really care rather than an online giant. Already have made a list of more furniture to order from Unto The Last.

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Giacomo Zanardo
Reviews 1
2020-09-12 09:20

Thank you for helping me disassemble my wardrobe w...

Thank you for helping me disassemble my wardrobe when I was moving house. It was much appreciated especially considering that I bought the wardrobe a few years back. Both the guy who came to my flat and the person I met at the workshop were incredibly helpful.
This is great customer care.

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Thomas Reed
Reviews 1
2020-09-11 03:25

I think the quality of the workmanship is good but...

I think the quality of the workmanship is good but their customer service is dreadful. I can appreciate there is a pandemic which may slow things down but a complete lack of any communication is not good enough. I was unable to get hold of someone to confirm delivery time or slot and no number to ca...

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Debussy L
Reviews 1
2020-08-24 17:30

I am relieved and happy to report that customer se...

I am relieved and happy to report that customer service has improved from what used to be hopeless and business destroying to being delightful. Heather is proactive, charming and helpful and the Unto This Last delivery gentlemen are a godsend.

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Caroline Ellis
Reviews 1
2020-08-16 05:28

After a few weeks delay on our furniture, which we...

After a few weeks delay on our furniture, which we were incredibly unhappy about, we experienced excellent customer service to get our table and chairs to us as quickly as possible. Their staff member, I think his Ben, was very helpful and friendly. We ve not got the tables and chairs in our kitchen...

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Nikos Karaoulanis
Reviews 1
2020-08-07 10:01

We've used Unto this Last many times before and al...

We've used Unto this Last many times before and always been happy. Unfortunately this is not one of those times. We ordered furniture 5 weeks ago and we are still waiting. The money went out of our account and we received a confirmation email with a delivery date and then heard nothing else. The d...

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Eileen Underwood
Reviews 1
2020-07-26 18:26

My husband ordered a bed a few months back, Unfort...

My husband ordered a bed a few months back, Unfortunately the size was incorrect however the lady working there went above and beyond to ensure it was solved. Proves that dealing with small companies is always a better option.

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Joanna Houchell
Reviews 1
2020-07-21 17:13

I have had a positive experience with Unto This La...

I have had a positive experience with Unto This Last from start to finish. I found them to be extremely responsive at every stage from initial order to collection. I also visited the showroom to view some samples and was very impressed by their beautiful workshop. Yesterday we collected our beds and...

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M. L.
Reviews 1
2020-07-18 09:57

Fine experience. Visited their show room and works...

Fine experience. Visited their show room and workshop which you can look around prior to ordering. Delivered on time when they said in a green way by a team on bicycles. If you want lower volume, well made hand furnishings these guys are will be great. I had no issue with customer service at all. I ...

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Monica Alvarez
Reviews 1
2020-07-15 01:16

ABOMINABLY POOR SERVICE.

ABOMINABLY POOR SERVICE.

I have never received such poor and disinterested customer service in my entire life, having lived in the UK, Spain, and the Philippines. My pain points in chronological order: 1) Back in early Feb, I dropped them an e-mail to put an order through (as per their website's ...

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carla octigan
Reviews 1
2020-06-26 22:40

The reason I am giving a one star review is becaus...

The reason I am giving a one star review is because although the staff here are lovely and trying to do their best by all the customers, Oliver, the owner ultimately will treat you contempt. I asked for a response from him over many months after they failed to meet deadlines with zero communication,...

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Danielle Thorsteinson
Reviews 1
2020-06-10 08:02

My TV stand just totally collapsed and the TV fell...

My TV stand just totally collapsed and the TV fell on me. THANK GOD it didn't break. I bought this one year ago for my old apartment...for the past year the TV was mounted so it was merely a decorative piece underneath. Just moved to a house and decided to use the stand this time. My TV is not heavy...

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Adam Trout
Reviews 1
2020-06-08 06:24

Still no delivery of my coat stand after over 6 we...

Still no delivery of my coat stand after over 6 weeks of waiting. Tried to call various times, left voicemail messages, sent emails. I was told my order would be delivered 3 days later than the original agreed date. Now no response or More

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Apostolos Gkrimpas
Reviews 1
2020-06-07 11:20

Highly recommended furniture shop! Purchased many ...

Highly recommended furniture shop! Purchased many of their products over the years and I am always impressed by the high quality of craftsmanship, the excellent customer service and the very sensible price points. My latest purchase was their new sofa. Nat and the team have been lovely in ensuring t...

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Ian
Reviews 1
2020-05-19 11:10

After a few complications with the quality of the ...

After a few complications with the quality of the table we ordered last year the team at Unto This Last have gone out of their way to rectify the situation. We are now very happy with the table that was delivered to us this Saturday. Thank you!!

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jeff benjamin
Reviews 1
2020-05-17 02:26

A distinctive range of birch-plywood based product...

A distinctive range of birch-plywood based products manufactured on the premises.Their specialised 'technique' seems best suited to the interpretation of chairs, benches, tables and shelving.
Showroom/Factory welcoming and worth a visit.

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Mark Edwards
Reviews 1
2020-05-15 15:42

Failed to deliver items I ordered for weeks past d...

Failed to deliver items I ordered for weeks past due date. Didn t respond to emails or return calls. Customer service is incompetent. Managed to get my money back in the end. Shame, because the furniture is nice. Why they haven t changed their customer service after all these complaints I have no id...

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Gareth Mc Callion
Reviews 1
2020-05-15 00:29

An interesting product let down by utterly woeful,...

An interesting product let down by utterly woeful, disinterested customer service. Ironic that such a high-tech production process is served by such hapless and amateurish personnel! I have waited weeks for these people to confirm that they could carry out a modification to one of their designs. Wee...

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Leon Kessler
Reviews 1
2020-05-05 12:07

Good things come to those who wait!

Good things come to those who wait!

Unto this last make great furniture. We've bought lots of stuff from here and it's all done to a very high standard, feels built to last, and is very affordable.

They make everything made-to-order. Which means
a) They have lots of options to make their fu...

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Calmin donnelly
Reviews 1
2020-04-06 09:59

Gorgeous collections and awesomeness all around. E...

Gorgeous collections and awesomeness all around. Every floor is a magical kingdom of design and marvelous furniture. The top floor is my favorite. Be sure to checkout the cafe and the gorgeous stairs on the back. Very helpful and nice stuff

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Leah Rinagl
Reviews 1
2020-03-06 20:07

We have bought from Unto This Last on multiple occ...

We have bought from Unto This Last on multiple occasions and the quality and finish of their furniture is fantastic. We recently needed a piece of furniture adapted and they did this for us at very little cost and they even picked it up and dropped it off to our address. Outstanding service and an o...

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Julie Strandberg
Reviews 1
2020-02-23 07:03

We have mostly been buying desks and board room ta...

We have mostly been buying desks and board room tables from this company. We've always been very happy with the quality and design of the products! Recently they have really improved their response time which makes ordering from them a smooth and pleasurable experience.
As a smaller business they n...

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Michelle Corney
Reviews 1
2020-02-02 01:46

Aboslutley Shocking customer service. I have waite...

Aboslutley Shocking customer service. I have waited over 4 months for 3 drawers which i was told would take just a couple of weeks to make. I have left numerous messages & send untold amount of emails but not received a single response! I finally managed to speak to somebody today to find out my dra...

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Jamie Ounan
Reviews 1
2020-01-16 19:06

Disorganised, slow, uncommunicative team. Not just...

Disorganised, slow, uncommunicative team. Not just one purchase but time after time. Some lovely products, which is why I kept coming back, but you can get similar elsewhere for the same cost and much, much better service. So I'll not be buying from here again until something improves. They dine ou...

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Paul Manwaring
Reviews 1
2020-01-12 08:38

I would never buy from this company again.

I would never buy from this company again.
Whilst the product looks great, it s all design over substance.
I ordered shelves. Not only did they NOT even fit together properly, they couldn t even carry any weight. The shelves bent in the middle.

And that s not the least of the problems. The cust...

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Daniel Clay
Reviews 1
2020-01-11 09:30

Unfortunately I have to agree with another recent ...

Unfortunately I have to agree with another recent poster. I've 8 pieces of furniture from Unto this Last. It's simple, stylish and hard-wearing, I love it, but the service is diabolical to be frank. Long, repeated delays to production are common, you get automated emails of delays with no apology an...

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