Unitel Contact Centres

Unitel Contact Centres is a business process outsourcing (BPO) provider based in Teesside, North East England, that has been trading since 2007. They offer a full range of services including customer support, sales and lead generation, live chat, and debt collection. Their operations also include an established offshore centre in Kolkata, India, to support clients across the UK, Australia, and the US.

The company provides dedicated virtual assistance for administrative tasks and manages inbound requests for inquiries and orders with precision. They also specialise in sales and lead generation using targeted strategies to drive growth and increase revenue for their clients.

Unitel operates from their Teesside base in North East England and maintains an offshore delivery model in Kolkata, India. This dual-location structure allows them to provide a flexible, scalable solution with visibility and control for businesses looking to outsource.

Their services are designed to support businesses across the UK, Australia, and the US. They help organisations access experienced operational capability without needing to build every element of a contact centre themselves.

The business holds ISO 9001 and ISO 27001 certifications, along with ICO and PCI compliance. They also operate as a Disability Confident Employer, demonstrating a commitment to quality, information security, and responsible data handling.

Clients can reach Unitel Contact Centres by calling 0333 443 8300 or by sending an email to info@unitelcontactcentres.com. These are the official business contact details provided for inquiries and conversations.

The company positions itself as a partner rather than just a provider, aiming to be an extension of the client's team focused on their goals and customers. They emphasise understanding the client's brand, processes, and expectations before delivering the service.

Unitel Contact Centres helps businesses reduce operational pressure by handling day-to-day tasks, allowing internal teams to focus on growth. They also provide access to expert capability with skilled teams, proven processes, and the right technology.

Their flexible delivery model allows businesses to scale up or down as their needs change. This ensures consistent, high-quality services across every channel while adapting to fluctuating demand.

The website states that their goal is to help clients deliver better customer and business outcomes through a reliable, scalable, and professionally managed BPO operation. They aim to make every interaction feel like a natural extension of the business.

To get started, a potential client can request a conversation via the website or contact them directly at 0333 443 8300. They will discuss where outsourcing could fit and help find the right solution for the client's specific requirements.

The company offers a full range of services from customer support to sales, providing the people, processes, and technology needed to help a business succeed. They tailor their services to meet the specific requirements of each client.

The official website of Unitel Contact Centres is unitelcontactcentres.com.

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