Based on 8 reviews
Ufactory is a robotics company founded in 2013 that created the world's first desktop robotic arm, the uArm. They design and deliver affordable, durable, high-performing collaborative robots for students, startups, established manufacturers, and research labs. Their mission is to make advanced automation accessible to anyone who needs it.
The uArm lineup covers payloads from 600 g to 5 kg, reaches from 440 mm to 850 mm, and delivers repeatability up to ±0.02 mm. Options include a $2,999 model with 440 mm reach, a $5,299 model with 700 mm reach, and a $8,999 model with 850 mm reach.
Ufactory offers an open development ecosystem with Python and C++ SDKs, ROS, and ROS 2 packages. They also provide pre-built programs, API documentation, and support for third-party tools to streamline advanced application development.
Ufactory provides a one-year warranty for free repair or replacement of manufacturing defects within one year of delivery. They also offer response within one business day for technical inquiries and lifetime expert support through a cross-disciplinary team.
Ufactory ships worldwide excluding North Korea, with orders typically processed and shipped within 5 business days after payment. DHL Express is the default carrier, though customers can request a different carrier by contacting the sales team.
Ufactory publishes product pricing to provide clear costs upfront, allowing customers to evaluate, budget, and move forward without back-and-forth. They state that their pricing is 100% transparent to help with faster, smarter decisions.
The headquarters are located at 2F, Building M-6, Ma Que Ling Industrial Zone, Nanshan District, Shenzhen, Guangdong, P.R. China. The US branch is situated at 262 W 38th Street #607, New York, NY 10018.
For sales inquiries, email sales@ufactory.cc, and for technical support, use support@ufactory.cc. The team promises to get back to inquiries within one business day with the right recommendation.
Recent reviews highlight excellent customer service, a seamless ordering process, and high-quality products that met expectations. Users frequently mention that the website is easy to navigate and the support team is quick to respond to inquiries.
The Trustburn rating is 3.9 out of 5 from 8 reviews. The rating split includes multiple 5-star and 4-star reviews, along with some 3-star reviews, reflecting generally positive feedback with minor issues occasionally noted.
Ufactory operates on values of breaking down barriers to automation, building for an open community, maintaining straight talk and transparency, and ensuring their work starts with customer relationships. They aim to make robotics accessible as a founding mission rather than just a market strategy.
Visitors can schedule a 20-minute call with Ufactory experts to discuss their application and workflow needs. This allows potential customers to see the robots in action and receive tailored recommendations.
All shipments comply with international safety regulations and exclude restricted items such as batteries or hazardous materials unless otherwise specified. The company ensures that all products meet these standards during processing and shipping.
The official website of Ufactory is ufactory.cc.
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I had a pleasant experience with Ufactory. The customer service was excellent, and they were able to assist me with all my inquiries. The website was easy to navigate, and the ordering process was smooth. The products I received were of high quality and met my expectations. Overall, I am very satisfied and would highly recommend Ufactory to others.
I recently purchased some items from a certain website and I'm extremely pleased with the quality. The customer service was professional and helped with my inquiries. I would recommend them to my friends and family.
I recently made a purchase from Ufactory and it was a pleasant experience. The ordering process was seamless and the products were delivered on time. The customer service was quick to respond to my inquiries. Overall, I am satisfied with my purchase and would recommend Ufactory.
I recently made a purchase from their website and had a great experience. The products arrived on time and were exactly as described. The customer service was helpful and promptly answered my questions. Overall, I'm impressed with Ufactory and would definitely buy from them again.
The ordering process on Ufactory's website was simple and hassle-free. The customer service team was friendly and provided all the necessary support. I had a small issue with the delivery, but it was quickly resolved. Overall, my experience with Ufactory has been positive.
The products I ordered from Ufactory are excellent. The quality is exceptional, and they arrived in perfect condition. The customer service was helpful and addressed my concerns promptly. I would definitely purchase from Ufactory again!
Ufactory has exceeded my expectations. Their products are of top-notch quality and their customer service is outstanding. I had a minor issue with my order, but their team resolved it efficiently and provided a satisfactory solution. I can confidently say that Ufactory values their customers and ensures a great experience.
👍 Ufactory is amazing! I had a wonderful shopping experience on their website. The user interface is intuitive, and the variety of products they offer is impressive. The customer service was quick to respond and very helpful. I highly recommend Ufactory for all your needs! 👌
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Founded in 2013, UFACTORY is a tech start-up that had created the world’s first desktop robotic arm, the uArm. UFACTORY has also devoted itself to the development of robotics and artificial intelligence (AI), to allow millions of possibilities happen in one uArm.
Based in Shenzhen, UFACTORY benefits from direct access to suppliers, raw materials, and creative talents necessary for long-term creation. Nowadays, the uArm has been sold to over 60 countries around the globe. In the future, we will have branches in Beijing and the U.S.