Tracy Nissan

4.6 · 301 reviews
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Callie Wingfield
Reviews 1
2020-12-07 13:21

Nick was great to work with! He made buying a car ...

Nick was great to work with! He made buying a car super easy and was completely forthcoming with all information even at 8 at night! He also gave my husband and I some great advice on his car. I will be recommending Nick to anyone looking for a car!

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Heather Candido
Reviews 1
2020-12-05 23:00

From the moment we pulled into the lot the custome...

From the moment we pulled into the lot the customer service exceeded expectation. I worked with Zach S. and he was fantastic. he was friendly, knowledgeable and made the entire experience comfortable for me! I bought my first new car and will definitely be back in the future.

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Jill Tabaco
Reviews 1
2020-12-04 18:04

Robert, his Sales Team and Finance is phenomenal! ...

Robert, his Sales Team and Finance is phenomenal! I couldn't say anything better they could have done for me. The transaction was done in a timely manner. They are very knowledgeable and professional. I've been in Sales Business to Business over 20 years and deal with people everyday, these g...

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darvette abbate
Reviews 1
2020-12-01 14:32

It was great. Understandably unable to get the shu...

It was great. Understandably unable to get the shuttle to the mall as usual. Due to your very full service schedule I was not able to get in the previous Friday for a battery check. I ended up going to the Nissan dealership in Modesto. What a mistake. I had a very poor experience at their service ...

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Dave Howe
Reviews 1
2020-11-20 16:52

Sad I Bought this ev at Dublin. Great Have to go h...

Sad I Bought this ev at Dublin. Great Have to go here for better prices staff and service mores than Hayward too. San Leandro Nissan is just too tight.
Tracy allows me to plug after long hauls. No gate. Dub is locked up-go figure. You help ease my family's Range Anexity knowing we can make it to Tr...

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Chris Auger
Reviews 1
2020-11-19 08:28

Avoid this Nissan dealer if you are looking for a ...

Avoid this Nissan dealer if you are looking for a new Titan. I called Tex and Robert several times and they always gave me some BS story that the had to check on pricing and get back to me. They told me this on several occasions when I called but they never followed through. I ended up buying a 201...

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Robyn Arena
Reviews 1
2020-11-15 07:19

Alonzo at Tracy Nissan service department has exce...

Alonzo at Tracy Nissan service department has excellent customer service. He and his team are very knowledgeable and thorough. The time they spent on my Murano was short, reasonable and efficient. When I pick up my Nissan. They explain all that was completed. They make sure I understand. I leave com...

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Nicholas Cunanan
Reviews 1
2020-11-09 16:32

Richard ensured the experience was smooth and easy...

Richard ensured the experience was smooth and easy for me. He made to sure to inform me of the steps of the process. He contacted me during and after the process to let me know how the car service was going. I see Richard from time to time whenever I pass through Tracy Nissan, he always greets me wi...

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Jhing Martin
Reviews 1
2020-11-08 15:39

Actually we were satisfied with our experienced wh...

Actually we were satisfied with our experienced when we bought the car. I can't think of anything right now. Brandon has helped us a lot and so does the finance manager that got us a good deal.
We weren't expecting anything when we drove there. We were just going to test drive the car, since we alr...

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Roy M
Reviews 1
2020-11-07 17:01

I drove a little over 1 hour to view this vehicle ...

I drove a little over 1 hour to view this vehicle I saw on the internet listed 2017 Nissan Maxima SV with 22,290 miles. When I arrived the salesman had just picked this vehicle up from his manager's home, who apparently was still driving this vehicle because the actual miles were 5000 over what was...

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Tiffany Page
Reviews 1
2020-11-06 09:44

Been going to them for almost a year now for my ca...

Been going to them for almost a year now for my car to get service on. Other places that I have gone to, always tries up selling me because of my car having high mileage. This place has yet to upsell me and has worked me on when it came to things needing to be fixed. 06 Xterra is still running stron...

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Sharon
Reviews 1
2020-10-08 21:22

I love Tracy Nissan! This is the second car purcha...

I love Tracy Nissan! This is the second car purchased in less than 2 months. No hassle experience, knowledgeable and friendly staff ... why go anyplace else? If you're considering purchasing a Nissan or need more information, Zack is your guy!!! We LOVE our white Star Wars Rogue One. Thank you Tracy...

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R. Free
Reviews 1
2020-10-08 06:44

Dennis was very knowledgeable and very helpful thr...

Dennis was very knowledgeable and very helpful through the service process. He communicated well throughout the entire time they had my vehicle in and was accurate on times it would be complete and also made aware of other services I will need in the future. It was a great experience and my vehicle ...

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Retta Mitchell
Reviews 1
2020-10-05 00:06

We live in Stockton but drive to Tracy Nissan beca...

We live in Stockton but drive to Tracy Nissan because of the extraordinary service. This particular visit Christopher Cervantes stiff out. He was very courteous, professional and extremely compassionate. My husband recently had a stroke and Mr. Cervantes held the door for us and helped us put our gr...

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Danielle Aguilar
Reviews 1
2020-10-04 02:56

Very bad costumer service, Antonio perez needs ext...

Very bad costumer service, Antonio perez needs extensive training in costumer service he was arrogant. I asked if i would need a rental and he said two hours mind you i was there the whole day before i was able to get a rental and he did not want to give me one he claimed you guys did not have any. ...

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Carmen Franklin
Reviews 1
2020-10-02 17:17

Everyone was nice, once they were done with my car...

Everyone was nice, once they were done with my car the explained to me what was done on the complimentary multi inspection sheet, I just to find out when I bought the car in Stockton if they had done a CUT fluid on transmission but other than that service was Great! Thank you...

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K lopez
Reviews 1
2020-09-28 17:11

Francisco, Internet consulate at Tracy Nissan, was...

Francisco, Internet consulate at Tracy Nissan, was very unprofessional and made me feel very uncomfortable. Francisco started our encounter by mentioning that he was in extreme panic to hurry our paperwork to finalize our new vehicle because he had a date after his shift. During the paperwork proces...

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David H
Reviews 1
2020-09-28 03:50

Third time is a charm holds no significance. Purch...

Third time is a charm holds no significance. Purchased brand new 2015 from them. Sales transaction was fine. Service department needs major improvement, very disappointed. We relocated here from San Francisco. Car goes in clean and given back filthy, all three times, gas past empty, addressed this ...

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S H
Reviews 1
2020-09-24 11:28

Bad service I brought me truck here at 10am appoin...

Bad service I brought me truck here at 10am appointment and they said it should be done and ready in 2 hrs . I walk up after 2hrs pass by and they told me it won't be ready for another 2 to 3hrs while other cars came in with no appointment and have more problems than my car 2hrs later that car is ou...

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Paul Johnson
Reviews 1
2020-09-21 17:25

I felt I was extremely over charged for the oil ch...

I felt I was extremely over charged for the oil change, I was fine with the transmission fluid service, but $100 for an oil change 3.5 quarts of oil plus I had a 20% discount off of the service and while a discount was given it was far less than 20%. I was quoted $309.00 and paid $270.00

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Jeff Brooks
Reviews 1
2020-09-19 10:19

Nick and Tex are simply great. I'm an older guy, ...

Nick and Tex are simply great. I'm an older guy, so this is not my first rodeo in leasing or purchasing a vehicle, and throughout the years, I have had many substandard experiences with other dealerships along the way. That being said, Nick is upfront in his communication and makes the entire exper...

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Laura Orimo
Reviews 1
2020-09-19 02:07

I brought my 2003 Nissan Altima to the Tracy Nissa...

I brought my 2003 Nissan Altima to the Tracy Nissan Repair after having problems with an exhaust leak (the result of some shoddy work by another mechanic). They explained the problem to me and promptly repaired it. I love my car, have been the sole owner after buying it brand new and it has low mile...

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Redwan Suleman
Reviews 1
2020-09-18 12:32

Tracy Nissan, on Naglee, promises many things to g...

Tracy Nissan, on Naglee, promises many things to get you to purchase a vehicle, but when it's time to fulfill those promises, they do not hold true to their word. I purchased a car back in May of 2020 cash, and was told that I would get a complimentary car wash and detail. When I came in for the ser...

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Justin Figueira
Reviews 1
2020-09-14 22:29

I had actually called to set an appointment weeks ...

I had actually called to set an appointment weeks out and Richard was able to service my vehicle that day, within TEN minutes of my call. He also helped me understand the mechanics of the service I was going to get done on my car as well.

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cheryllin roddy
Reviews 1
2020-09-05 11:25

I will have to say you guys have superb customer s...

I will have to say you guys have superb customer service and the professionalism is outstanding.Thank you for making our experience less stressful and making us feel important , but most importantly valuing our time ( Alex, Aaron O and Tex). I Would highly recommend your dealership to family and fri...

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Linda Aguilar
Reviews 1
2020-08-28 08:41

I really enjoyed buying my Nissan from Tracy Nissa...

I really enjoyed buying my Nissan from Tracy Nissan. I wasn't completely sure on the car I wanted till Nick meet me and walked me around explain the difference between all the different models and answered all my questions leading to my final decision making and I couldn't be any more happy with my ...

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John Buscaino
Reviews 1
2020-08-22 03:23

Overall visit was satisfactory.

Overall visit was satisfactory.
Completion time was exceptional.
Only issues were over-filling the coolant reservoir (volume is near "max" level after leaving it overnight), and one bottle cap left inside the engine compartment.

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Melissa Campbell
Reviews 1
2020-08-20 20:09

Mechanics are rude, and don't know how to actually...

Mechanics are rude, and don't know how to actually work on cars. If their computer can't tell them what's wrong, they have no clue. Completely ignore everything the customer says. Your car can be on fire, and if the computer doesn't say it's on fire, they will say that there's nothing wrong.

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Arvind Ram
Reviews 1
2020-08-20 16:35

Though we didn't end up getting a vehicle from her...

Though we didn't end up getting a vehicle from here but the customer service we got does deserves a honorary mention on yelp. I was looking for a Nissan Rogue and just as I pulled in Raj met me on the doorway & helped me throughout the entire selection process and gave me an amazing test drive for a...

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Elisiva Lauaki
Reviews 1
2020-08-13 14:10

I highly recommend this Nissan dealer for so many ...

I highly recommend this Nissan dealer for so many reasons. My husband and I walked in after a long day of work and left all our informations with Glen as they were closing at 9pm. We went to work the next morning and got a call at work from Mr. Wonderful (Tex) saying we been approved to purchase two...

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