Town Mountain Maids

Town Mountain Maids is Asheville's premier cleaning service founded in 2017, offering residential house cleaning, laundry services, and commercial cleaning. They provide deep cleans, move-in/move-out cleans, and recurring maintenance for homes and businesses. The company claims to have been tailoring its expertise since 1958, though it was established in 2017.

The business explicitly lists Asheville, Fairview, Hendersonville, Candler, Arden, Mars Hill, Mills River, Weaverville, Black Mountain, Marshall, Swannanoa, and Woodfin as the locations they cover for their cleaning and laundry services.

Customers can fill out a secure booking form online to select a time and date, which takes about 60 seconds, or call 828-705-6243 to speak with a dedicated Customer Service Team. If booking online, payment details are required, but the card is only charged after the cleaning is successfully completed.

They offer a standard clean for regular maintenance, a Deep Clean recommended if a home hasn't been professionally cleaned in three months, and move-in/move-out cleans that include spot cleaning walls and cleaning inside cupboards. They also provide commercial cleaning for businesses and hotel-like cleanliness for vacation rentals.

Clients must provide 24 hours notice if they wish to cancel a booking; otherwise, a $70 cancellation fee applies. The company also states that if a customer is not happy with the service, they will come back to fix it, and if that fails, they will refund the money.

The business operates from Monday to Friday between 9:00 am and 6:00 pm. Saturday and Sunday are closed days for their housekeeping and janitorial services.

All cleaners use a checklist to guarantee completion of tasks, ticking off items as they go through the home. Once finished, they leave the checklist behind for the client to verify that every task has been completed according to the company's standards.

This guarantee means that if the service is not done right the first time, the company will return to fix it. If the issue persists, they will give the customer their money back, ensuring the client is completely satisfied with the results.

Clients can get an instant quote online or over the phone without needing to schedule a physical estimate first. The company encourages users to click or call 828-705-MAID for a free, no-obligation quote to get scheduled ASAP.

They offer same-day or last-minute bookings if openings are available. Customers can call 828-705-6243 directly to be booked in for a short-notice clean at a time that suits them, rather than waiting for an online slot.

They require payment information to book an appointment, but the card is not charged until after the cleaning is successfully completed. The only exception to this rule is when booking with PayPal, where card details are not required.

The company provides a $2 million general liability policy to ensure clients are safe and comfortable. This coverage is designed to protect against accidents that might occur during the cleaning process.

The business is Living Wage Certified, which demonstrates their commitment to paying employees a living wage. This certification reflects their dedication to employing only the best of the best for their team.

Clients can amend or cancel a booking by logging into their account or emailing support@townmountainmaids.com. The company will take care of the request, provided the client gives at least 24 hours notice to avoid fees.

Town Mountain Maids is located at 22 New Leicester Hwy #112, Asheville, North Carolina, 28806.