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Towergate

3.9ยท 12 reviews
Average ratingAverage
3.9/ 5

Based on 12 reviews

533%
425%
342%
20%
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What reviewers say about Towergate

Generated with AI from 12 reviews on Trustburn ยท updated 29 days ago

Customers generally describe Towergate positively, frequently praising the helpfulness and responsiveness of the customer service team as well as the user-friendly website. Across the cross-section of reviews, sentiment skews favourable, though a number of reviewers also suggested the website's loading speed and usability could be improved.
What does Towergate do?

Towergate is one of the UK's leading independent insurance brokers and risk management advisors, serving both business sectors and private individuals seeking tailored personal covers. They help arrange insurance and manage risk for a wide range of customers.

What are the most common complaints about Towergate?

The critical reviewers most commonly point to website usability issues, including slow loading times, technical glitches, and difficulties during the sign-up process, though they also note that customer service was able to resolve problems when reached. Several of these reviewers described their experience as average or okay overall.

AI-generated from reviews on this page. Verify anything important with the company directly.

Sean Jason
Reviews 1

Towergate is a reliable company with good customer service. I had some questions regarding my insurance policy, and they were answered promptly. Their website could be improved in terms of usability, but overall it was a satisfactory experience. I would rate it as average.

Darren Barton
Reviews 1

I recently availed an insurance policy and had an okay experience. The website was easy to navigate, but I faced some issues during the sign-up process. However, the customer service representative was able to resolve my problem. I would rate Towergate as average.

Darrell Mantle
Reviews 1

I had a pretty good experience with Towergate. Their customer service was helpful and responsive. The website was easy to navigate and I found all the information I needed. The only thing I would suggest is to improve the loading speed of the website. Overall, I would rate Towergate as great.

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About Towergate

Towergate is one of the UKโ€™s leading independent insurance brokers and risk management advisors. Our teams of specialists understand many business sectors and industries, and also look after the insurance needs of private individuals and families seeking tailored personal covers.