Tourneau Time Machine

BUYER BEWARE: SERVICE GUARANTEE IS A SHAM! I purchased a Baume & Mercier watch here in 2011 that included a lifetime of service guarantee (battery change and tune up), which was a key reason for purchasing here. Watch worked perfectly until about 2016, when I took it to the store, and they delivered on their promise. It was serviced and battery was changed at no charge, no questions, and watch was in their records.
Well, my watch needed another battery change this year so I went back, and to my surprise, they had no record of my watch ever having been purchased there. The clerk looked through his records for some minutes and came back to dismiss the watch as not being from the store. I called his manager, explained I remembered the date of purchase AND the first tune up, which would have been registered in their service logs somewhere. He too, came back saying it was not purchased there. Lucky for them, American Express, the card I used to purchase the watch, does not keep records of individual purchases past 10 years... (FYI) which I strongly suspect they knew that policy as they encouraged me to find proof of purchase with that transaction.
The manager even admitted they migrated their CRM a couple of years earlier, and had the audacity to say that no records could have been lost. He offered to tune up my watch complimentary for this final time. I encouraged them to look at their video footage and search the transactions from their end - they declined. They stuck to their message and continued to lie!
Wasted an hour of my time debating this and a lot of money buying from them. I d suggest you avoid, there are plenty of nice watch stores a block away!

I just got my 2nd watch Rolex from Tourneau with his help IGOR . He is the sale manager there. And he has helped me look for my wishlish watches since my first rolex datejust. And yes, today i just picked up my another dream watch rolex submariner date . Which is very rare and very hard to find. But I finally got it!!!!! Very impressed and 100% satisfied. IGOR is the BEST!!! Thank you!!! I will keep coming back for sure!!!!!!

I went to their website put my information for a watch that I wanted to surprise my husband for his birthday. I got a quick response from Rami he was very helpful and answered all the questions that we had. Definitely recommend this location.

Highly recommended this store. My wife and me we met Jenny Lei and she was super nice and helpful.

Repair came back much faster than i was told and much more affordable than I expected. The service is first rate. I feel lucky to have my 15 year old Tourneau watch and to be able to rely on this place to keep it in good shape.

I had a great buying experience. Jenny Lei assisted me. She was very professional and clearly has knowledge about watches. She spent some time showing me different timepieces. I really recommend this place if you are looking to buy a watch. Ask for Jenny she is the right person to advise you, especially if you are a first time buyer. Thanks a lot Jenny!

I picked up my 4th watch from Tourneau today which happened to be a popular one that I was on a list for since August 2020. The experience of picking up the watch was amazing and that has held true from my other 3 experiences as well. It has always been great and I'm looking forward to more in the future. Couldn't recommend them more as their staff has always been top notch!

My especial thanks to Rami Riman for his professionalism, customer care and attention to detail. He definitely made my day, and I am very thankful of his consideration and time. Without any doubts, an asset for Time Machine!

Had a 100% amazing time purchasing my pre-owned Rolex Submariner from Jenny L who is the Rolex sales specialist at this location. The selection was amazing and had found my dream watch on the 2nd floor (must check out both floors!). She was very helpful and had me trying on another watch back and forth before I finally decided on it. It was reassuring to know that they offer a 2 year warranty on their preowned watches and are an authorized dealer. I feel like I got a really good deal and she even threw in a couple extra goodies! Overall, 1 month later I m still super happy with my purchase, have had zero buyers remorse, and plan to buy from Jenny L again. Absolutely recommended!

Bought a sought after Tudor BB58 in Blue from Jenny Lei during the holiday season. I've had no prior purchase history with this AD. I stopped by to see if they had any on display. Jenny took down my info and contacted me 2 weeks later. I was a no nonsense experience. If you need a timepiece, see Jenny. I'll definitely be back when I'm ready for my grail.